Heather Irwin
Oklahoma City,OK
Summary
Supportive Team Lead with two years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts up to 50 pounds.
Overview
2
2
years of professional experience
Work History
Team Lead
Vantage Point ITAD
Oklahoma City, OK
09.2021 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Operated material moving equipment to move heavy loads and maintain production levels.
Fast Food Manager
Braums Ice Cream And Dairy
Oklahoma City, OK
09.2020 - 08.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for Number-member team using Software.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Oklahoma State University
Stillwater, OK08.2019
Skills
- Operational Efficiency and Safety
- Corrective Actions
- Guest Satisfaction
- Team Member Motivation
- Cargo and Freight
Timeline
Team Lead
Vantage Point ITAD
09.2021 - Current
Fast Food Manager
Braums Ice Cream And Dairy
09.2020 - 08.2021
Oklahoma State University
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