HEATHER ISENBARG

Coordinated end‑to‑end shipment execution with suppliers, manufacturers, and third‑party logistics providers to ensure on‑time delivery and compliance with applicable regulations. Performed daily cargo tracking and delivered proactive status reports to customers to maintain visibility and service levels.

• Led ocean import supply chain operations end‑to‑end, overseeing planning/execution to support on‑time shipment availability and customer SLAs.
• Managed and developed a team of 10 direct reports, improving throughput, accuracy, and customer service performance across daily operations.
• Created, implemented, and maintained SOPs to strengthen compliance, reduce exceptions, and exceed customer requirements.
• Coordinated cross‑functionally with internal teams to ensure timely clearance/availability of shipments upon arrival to the U.S.
• Partnered with Sales to support customer onboarding and retention, ensuring operational readiness and service performance during transitions.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Coordinated international shipments including carrier scheduling, rate quoting, vendor negotiations, and documentation processing in compliance with TSA/FAA and U.S. Customs requirements

Managed international operations for a global account across air/ocean/brokerage service lines, supporting service levels, compliance, and operational KPIs.

• Oversaw staffing, scheduling, and employee performance while ensuring vendor invoices were validated for accuracy and payment

Produced performance reports and monitored operational metrics to ensure adherence to customer requirements and improve service delivery.

Supported process improvements and operational readiness activities, including coordination for a new service center launch.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Supported regional inside sales, shipment tracking, exception resolution, billing/rate research, and customer communication to ensure end‑to‑end delivery performance.