Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Heather Iverson

253-737-0340

Summary

Highly proactive manager with 20 years of experience in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. I have done every job in a restaurant with the exceptions of back of house manager and general manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level restaurant management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Director of Operations

Scruffy's Doggie Oasis
01.2008 - 12.2023
  • Championed social responsibility initiatives, engaging employees and volunteers in community outreach events and fostering a positive company image.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial volunteers, working to establish key internal functions and outline scope of positions for new organization.
  • Rescued, healed, spayed or neutered and placed over one thousand dogs.
  • Analyzed operations and implemented strategies to improve operational cohesiveness.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw daily operations ensuring seamless coordination and efficient execution of tasks.

Trainer/Shift Manager/Bartender

Paramount Cafe
02.2002 - 02.2006
  • Recruited and trained new members of guest services.
  • Organized server schedules, reducing labor costs without sacrificing quality of service.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Trained new team members on restaurant procedures, menu items, and performance strategies..
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
  • Trained and mentored new personnel hired to fulfill various roles.

Server

Denver Diner
03.1999 - 02.2002
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.

Education

Bachelor of Arts - Human Services

Metro State College of Denver
Denver, CO
06.2008

Skills

  • Employee Supervision
  • Collaboration and Teamwork
  • Point of Sale (POS) system operation
  • Schedule Coordination
  • Trained in performance and wage reviews
  • Conflict Resolution
  • Team Leadership
  • Quality Assurance
  • Relationship Building
  • Sales Promotion
  • Safe Food Handling
  • Customer Engagement

Languages

Spanish
Native or Bilingual

Additional Information

I am currently in Washington State but will be moving back to Michigan very soon to be closer to my daughter. Where and when will depend on job opportunities. Contact info: ffowler0101@gmail.com Phone #s: 253-737-0340 or 313-395-3535

Timeline

Director of Operations

Scruffy's Doggie Oasis
01.2008 - 12.2023

Trainer/Shift Manager/Bartender

Paramount Cafe
02.2002 - 02.2006

Server

Denver Diner
03.1999 - 02.2002

Bachelor of Arts - Human Services

Metro State College of Denver

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Heather Iverson