Heather Jackson
Shift Supervisor
Milwaukee,WI
Summary
Outgoing Barista Shift Supervisor offering 4 years of specialty coffee experience and 3 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
4
4
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Barista Shift Supervisor
Starbucks
Milwaukee, WI
10.2019 - 06.2022
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Executed effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences.
- Accurately completed end-of-day financial tasks of cash transactions daily.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
Barista
Starbucks
Milwaukee, WI
06.2018 - 10.2019
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sales Associate
Hot Topic
Milwaukee, WI
11.2017 - 01.2018
- Helped customers locate products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Education
High School Diploma -
Transition High School
Milwaukee, WI 01.2021 - 02.2021
No Degree - German
Milwaukee School of Languages
Milwaukee, WI 09.2015 - 06.2019
Skills
- Inventory management
Awards
Partner of the Quarter Award
"Heather continues her positive growth as a Starbucks Partner by continually being helpful, patient, and a great coach! She is very easy to talk to and supports all of those around her with her positive attitude and drive to better the store environment. We are excited to nominate and appreciate her continued hard work."
Timeline
High School Diploma -
Transition High School
01.2021 - 02.2021
Barista Shift Supervisor
Starbucks
10.2019 - 06.2022
Barista
Starbucks
06.2018 - 10.2019
Sales Associate
Hot Topic
11.2017 - 01.2018
No Degree - German
Milwaukee School of Languages
09.2015 - 06.2019
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.