Heather L. Jackson
Derby,KS
Summary
An action-oriented detailed individual in assisting clients by exceeding outcomes leading to high retention rates. Implementation of techniques to ensure accuracy and accountability. Multi- tasking in a fast-paced environment to maximize productivity. Forward thinking to eliminate waste, products expiring, and minimize clutter. Cultivating positive client relationships. Proficient Computer Skills Confidentiality Financial Reconciliation Resolution Management Team leadership and training
Overview
8
8
years of professional experience
Work History
Bachelors of Science, Southwestern
- College
- Human Resource Development and Business Quality Management
Customer Service Representative
El Paso Animal Hospital
08.2023 - Current
- Implementation of documentation and recommendations for the new system ProVet
- Training new employees with knowledge, communication, and computer programs skills
- Attention to detail regarding price discrepancies, expirations, and low-stock to optimize office operations
- Taking the initiative to study OSHA regulations, training notes, and to guide client correctly
- Dedication to greet each client to recall their name and personalize their customer service experience
- Accuracy providing all necessary instructions, invoices, dispensing medicines, scheduling, and educating
- Upbeat communication via AllyDVM and Pet Desk text, phone, and in person interactions
- Demonstrates an understanding to diffuse tense and difficult situations and provide comfort
- Detail-oriented by obtaining all pertinent information regarding patient and client’s confidential documentation
- Awareness of surroundings by observing aggressive pets Utilizing isolation for pets displaying illness symptoms
- Reconcilation cash, credit card, Care Credit payments at lunch and closing.
Administrative Assistant
Product Handling and Design, LLC
10.2016 - 06.2023
- Computer aptitude with Word, Excel, Access, Powerpoint, Teams, Adobe, Google Docs, ProVet
- Cornerstone, InspectAll, Textron Sprocket
- Coordinate service orders and scheduling incomplete priorities
- Optimize service quality executue
- Facilitate working relationships with Textron maintenance managers
- Process accounts receivables, invoice parts and labor, rental billings, and discrepancies
- Handle upper management calendar and
- Prioritize emails by importance
- Semior leadership
- Review purchase orders and validate lead time, price, and delays
- Order supplies, track expenditures, daily, and reconcile expense reports
- Ship out parts for repairs, follow-up on ETAs, and receive inventor
- Liaison between vendors, customers, and subcontractors to streamline the job process.
Skills
- Records Management
Timeline
Customer Service Representative
El Paso Animal Hospital
08.2023 - Current
Administrative Assistant
Product Handling and Design, LLC
10.2016 - 06.2023
Bachelors of Science, Southwestern