Heather Jackson
Taft,TX
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
19
19
years of professional experience
Work History
AMP Account Manager
Hartford Insurance Group
San Antonio, Texas
08.2022 - Current
- Managed a territory.
- Created new strategies for ease of doing business.
- Worked on pilots to improve customer retention across the organization.
Virtual Assi
Heather James Art-Antiquities
Newkirk, OK
03.2022 - 08.2022
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Maintained a database of client information including contact details, preferences.
Rural Carrier Assistant
United States Post Office
Newkirk, OK
08.2021 - 08.2022
- Organize and deliver mail in a timely fashion.
- Build customer relations.
- Create organization strategies to stay efficient.
Small Commercial Underwriter
Hartford Insurance Group
San Antonio, Texas
05.2011 - 01.2021
- Consistently exceeded production and quality results while also working on additional stretch projects.
- Facilitate engagement and production, driving initiatives.
- CARE Umbrella Resource.
Coaching/Training Role
Hartford Insurance Group
Oklahoma C, Oklahoma
09.2009 - 05.2011
- Increased department quality results by 30% in 6 months.
- Successfully mentored 15 new hires with 100% graduation.
- Balanced interim manager role, trainer, and coaching role simultaneously.
Customer Service/Customer Care Special Services
Hartford Insurance Group
Oklahoma C, Oklahoma
06.2005 - 09.2009
- Displayed great attention to detail while efficiently and effectively providing excellent customer service.
Education
Ministry Certificate -
Pinnacle School of Ministry
Bethany, OK05-2011
Some College (No Degree) -
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KSSkills
- MaxOne Experience
- Written and Oral Communication
- Presentation Development
- Time Management
- Attention to Detail
- Problem Solving
- Analytical/Critical Thinking
Accomplishments
- Excellence Award in 2009
- Excellence Award in 2010
- #1 Department Representative Company-Wide in 2010
Timeline
AMP Account Manager
Hartford Insurance Group
08.2022 - Current
Virtual Assi
Heather James Art-Antiquities
03.2022 - 08.2022
Rural Carrier Assistant
United States Post Office
08.2021 - 08.2022
Small Commercial Underwriter
Hartford Insurance Group
05.2011 - 01.2021
Coaching/Training Role
Hartford Insurance Group
09.2009 - 05.2011
Customer Service/Customer Care Special Services
Hartford Insurance Group
06.2005 - 09.2009
Ministry Certificate -
Pinnacle School of Ministry
Some College (No Degree) -
Cowley County Community College And Area Vocational-Technical School
Similar Profiles
Belinda VangurpBelinda Vangurp
Total Loss Specialist at Hartford Insurance GroupTotal Loss Specialist at Hartford Insurance Group
Chantha GilbertChantha Gilbert
Claims Representative at Hartford Insurance GroupClaims Representative at Hartford Insurance Group
Tim TaylorTim Taylor
Regional Director at The Hartford Insurance GroupRegional Director at The Hartford Insurance Group
Quincy TeagueQuincy Teague
General Foreman at BechtelGeneral Foreman at Bechtel
Johnny AcostaJohnny Acosta
Carpenter at Acosta's Interior & Exterior WorkCarpenter at Acosta's Interior & Exterior Work