Summary
Overview
Work History
Skills
Timeline
Generic

Heather Jackson

Vallejo,CA

Summary

Dependable, experienced and professional with over 19 years of diverse skills in Office Administration ranging from Customer Service, Reception to Office Management. In addition, I've served 10 years as a compassionate Home Healthcare Aide. As well as newly acquired skills in the Transportation Industry. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. History of being an effective team member with full understanding of the task at hand and what the team needs. Resourceful and creative at problem-solving. Versed in customer, employee and management communications.

Overview

19
19
years of professional experience

Work History

Senior 511 Operator

Iteris
Oakland, CA
05.2022 - Current
  • Support the 511 Operation in the dissemination of timely and accurate traveler information for the greater 9-county Bay Area.
  • Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
  • Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
  • Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
  • Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users and to respond to current and future events, including major traffic and transit disruptions, and emergencies.
  • Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
  • Conduct notifications per escalation procedures in the event of High-Profile incidents.
  • Perform periodic system checks of the 511 websites, 511 phone, and other dissemination channels.
  • Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
  • Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
  • Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.

Home Health Care Provider

In Home Support Services (State of California)
Pinole , CA
06.2009 - Current
  • Assist with personal care needs of clients in private homes while supporting patient independence and well-being
  • Organize and administered medications on schedules to alleviate symptoms and improve quality of life
  • Maintain clean and well-organized environment to promote client happiness and safety
  • Provide companionship, personal care and household management assistance to clients within private home settings
  • Foster independence in disabled individuals while closely monitoring safety at all times.
  • Facilitate best care by developing strong and trusting rapport with patient
  • Run errands for clients and transport to appointments to maintain wellness and support daily living needs
  • Supervise medication administration, personal hygiene and other activities of daily living

Transportation Coordinator

Treasure Island Job Corp. (Adams & Associates)
S.F., CA
03.2019 - 03.2021
  • Responsible for the management and supervision of Transportation on the center
  • Supervised and schedules the Center's transportation to ensure safe, effective and efficient utilization of the transportation services
  • Determined staff schedules based on student requirements and allocate resources as required
  • Maintained appropriate vehicle documentation per DOL/ Company requirements
  • Scheduled and deliver vehicles for preventative maintenance and repairs as necessary
  • Performed vehicle inspections and reported safety issues and concerns to upper management
  • Assisted in transports as needed
  • During Pandemic, managed and supervised Job Corp's Security staff.
  • During Pandemic, assisted Security staff in patrolling the schools grounds while majority of staff and students were working remotely.
  • During Pandemic, assisted upper management with coordinating and implementing new safety rules and guidelines due to Covid-19 for both employees and students.

Transit Operator

AC Transit
Oakland, CA
11.2018 - 02.2019
  • Drove all models of buses assigned by the District
  • Operated computerized fare box, electronic head sign, doors, tailgate, windows, sun roof (emergency escape), rear lift (vans only), mirrors, seats, emergency brake system, rear start, and two-way radio
  • Communicated with passengers and peers, including persons with mental and physical disabilities
  • Communicated with Central Dispatch for the purpose of providing information on fares, transfers, ticket refunds, routes, and other AC Transit policies and rules concerning conduct, service, and policy changes
  • Informed Central Dispatch of passenger lift pick-up and drop-off locations, and when hydraulic passenger lift fails to operate properly
  • Assisted individuals with physical and/or mental limitations, for the purpose of providing access to public transportation, ensuring passenger safety, and providing route and schedule information
  • Provided written and verbal reports to document incidents, including accident reports, defect reports, memos regarding changes in routes, and exchanges with passengers for the purpose of identifying equipment failures and providing or corroborating information to other Drivers and/or Supervisors
  • Monitored fare box, transfers, and passes to ensure accurate fare amounts for seniors, adults, youth, and persons with disabilities as well as local, BART, and trans-bay passengers

Transit Operator

MV Transportation
Pinole, California
04.2018 - 08.2018
  • Conducted Pre and Post Trip Inspections to ensure proper operating condition of vehicle and on-board equipment
  • Communicated effectively with dispatch or central office via two way radio
  • Ensured safe and clean vehicle condition at the start and end of each shift
  • Provided excellent customer service
  • Operated computerized fare box, electronic head sign, doors, tailgate, windows, sun roof (emergency escape), rear lift (vans only), mirrors, seats, emergency brake system, rear start, and two-way radio
  • Assisted individuals with physical and/or mental limitations, for the purpose of providing access to public transportation, ensuring passenger safety, and providing route and schedule information
  • Monitored fare box
  • Provided written and verbal reports to document incidents on bus

Office Manager

San Pablo Automotive
Martinez, California
07.2011 - 12.2017
  • Trained and supervised all office personnel
  • Processed weekly and bi-weekly payroll for approximately 90 employees
  • Served as benefit plan administrator which includes; Kaiser, Premier Access, VSP, Voya (401k), Aflac, Colonial Life and Epic Brokers
  • Responsible for all accounts payable
  • Reconciled monthly bank statements
  • Monitored cash flow and due dates of various disbursements: including projecting cash inflow and managing cash outflow based on type of disbursement (fixed or flexible)
  • Entered all vendor invoices and general bills into accounting system
  • Posted journal and ledger entries daily
  • Conducted reference checks on all businesses and individuals applying for a credit line
  • Maintained DMV registration on all company vehicles

Administrative Assistant

RiteMade Paper
Richmond, California
03.2008 - 04.2010
  • Provided primary reception duties for RiteMade Paper Office and Warehouse staff, screening and directing calls to appropriate personnel
  • Assisted Sales personnel with inventory and shipping rate inquiries
  • Assisted customers with ordering products
  • Processed return and credit requests for customers
  • Assisted in billing previous days purchase orders
  • Tracked freight truck and UPS shipments as requested by customers and Sales personnel

Administrative Assistant

Cerexa, Inc.
Alameda, California
08.2005 - 10.2007
  • Assisted in making travel, hotel, and car arrangements for company Executives
  • Shipped domestic and international business correspondences and packages for Legal, Finance, Regulatory, and Quality/ Compliance Departments via Fed-Ex, UPS, etc
  • Provided scheduling and organizational support to Executive, Clinical, Regulatory, Legal, Finance, HR, and Quality/ Compliance Departments
  • Composed and send routine legal and regulatory correspondence for Legal and Regulatory Affairs

Skills

  • MS Office Suite
  • Accounts Payable
  • Accounts Receivable
  • Payroll (Paychex & BenefitMall)
  • Customer Service
  • Team Leadership
  • Budgeting and Finance
  • Interpersonal and written communication
  • Tech savvy with an understanding of social media platforms

Timeline

Senior 511 Operator

Iteris
05.2022 - Current

Transportation Coordinator

Treasure Island Job Corp. (Adams & Associates)
03.2019 - 03.2021

Transit Operator

AC Transit
11.2018 - 02.2019

Transit Operator

MV Transportation
04.2018 - 08.2018

Office Manager

San Pablo Automotive
07.2011 - 12.2017

Home Health Care Provider

In Home Support Services (State of California)
06.2009 - Current

Administrative Assistant

RiteMade Paper
03.2008 - 04.2010

Administrative Assistant

Cerexa, Inc.
08.2005 - 10.2007

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Heather Jackson