Heather Jackson
Wichita
Summary
Experienced Administrative Professional with a specialization in administrative functions within the crane manufacturing and veterinary care sectors. Over seven years of experience in enhancing productivity and service standards through strategic process improvements. Proficient in creating and implementing procedures to ensure accuracy and accountability. Adept at leveraging critical thinking to optimize operations in fast-paced environments, and skilled in managing multiple tasks and projects to support senior management effectively. Proven ability to build and maintain strong client relationships, contributing to business growth and satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
BOGUE ANIMAL HOSPITAL
Wichita
10.2024 - Current
Customer Service Representative
OAKCREST PET HOSPITAL
Wichita
03.2024 - 10.2024
Customer Service Representative
EL PASO ANIMAL HOSPITAL
Wichita
08.2023 - 03.2024
- Informed customers of promotions and special offers to increase sales.
- Met personal, team and company goals in customer service environment.
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Documented, researched and resolved customer service issues.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Maintained customer records by updating account information in database.
- Provided accurate information about products and services to customers.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
Administrative Assistant
PRODUCT HANDLING AND DESIGN, LLC
Wichita
10.2016 - 06.2023
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Maintained scheduling and event calendars for staff meetings, special events and important deadlines.
- Assisted in preparation of monthly financial reports for executive review.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Processed invoices and expense reports according to company policies.
- Collaborated with team members on projects to meet deadlines efficiently.
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals.
Para-Educator
SEDGWICK COUNTY COOPERATIVE
Wichita
08.2014 - 10.2016
- Boosted student learning carrying out planned lessons and activities.
- Built positive relationships with parents, administrators and teaching staff.
- Prepared and organized classroom materials, supplies, and equipment as needed.
- Monitored student progress and provided feedback to teachers and parents.
- Assisted in administering assessments and evaluating student performance data.
- Enforced school policies regarding behavior and dress code as needed.
- Contributed to creating an inclusive environment by adapting activities for diverse learners' needs.
- Collaborated with teachers to implement behavior management strategies for individual students.
- Supported students with special needs by providing one-on-one attention and guidance.
Education
Bachelor of Science - Human Resource Development and Business Quality Management
Southwestern College
Winfield, KSSkills
- Account Management
- Problem-solving abilities
- System implementation
- Customer Service
- POS systems expert
- Project management abilities
- Administrative
- Canva Social Media
- Microsoft Office
- Teams
- Calendar Management
Timeline
Customer Service Representative
BOGUE ANIMAL HOSPITAL
10.2024 - Current
Customer Service Representative
OAKCREST PET HOSPITAL
03.2024 - 10.2024
Customer Service Representative
EL PASO ANIMAL HOSPITAL
08.2023 - 03.2024
Administrative Assistant
PRODUCT HANDLING AND DESIGN, LLC
10.2016 - 06.2023
Para-Educator
SEDGWICK COUNTY COOPERATIVE
08.2014 - 10.2016
Bachelor of Science - Human Resource Development and Business Quality Management
Southwestern College
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