Heather Jackson

I supported the daily operations of a military child development center serving U.S. service members and their families.

• Created and carried out learning activities for young children and track their progress across developmental areas.
• Recorded daily observations and notes to support growth, safety, and communication with parents and supervisors.
• Worked closely with lead teachers to keep classrooms organized, safe, and structured.
• Followed DoD and CDC procedures for attendance, safety, and classroom documentation.
• Communicated with families during daily drop-off and pick-up, sharing updates and addressing concerns.

I provided front-line administrative support for a hospital unit.

• Answered and routed a high volume of phone calls for patients, families, nurses, and providers.
• Scanned and updated patient charts and records in electronic systems while following HIPAA guidelines.
• Organized unit paperwork, forms, and documentation so information was easy to locate and up to date.
• Ordered and tracked medical and office supplies to keep the unit running smoothly.
• Helped keep communication flowing between patients and staff throughout the day.

I supported military families during their household goods moves.

• Entered and updated shipment and case information in the Defense Personal Property System (DPS).
• Served as a point of contact for service members, transportation providers, and government offices.
• Tracked move progress and made sure required paperwork and timelines were followed.
• Helped resolve issues and answered questions for families going through stressful relocations.

• Interviewed, hired, and trained new staff members.
• Managed schedules and tracked marketing materials and inventory.
• Coached team members on customer interaction and sales approaches.