Hi, I’m
Heather Jacobs
East Aurora,United States
Summary
Dynamic professional consultant recognized for driving impactful business outcomes through strategic planning and in-depth analysis. Proven track record in managing cross-functional teams and delivering tailored solutions meeting diverse client needs. Highly adaptable and collaborative, with a results-driven mindset complemented by expertise in project management and stakeholder engagement. Committed to fostering strong relationships and achieving excellence in every initiative undertaken.
Overview
28
years of professional experience
Work History
HSBC
Senior Consultant - Financial Crime
09.2010 - Current
Job overview
- Analyze financial data to identify suspicious activities.
- Create and enforce rules to detect financial crimes involving customers, accounts and parties.
- Design and maintain thresholds, segmentation strategies, and entity consolidation processes.
- Provide support to IT, business units, and investigators for the Global Anti-Money Laundering (AML) system deployed across 45+ countries.
- Collaborate with compliance, legal, and risk management teams.
- Establish data quality standards and metrics for critical data elements.
- 28 years 6 months
HSBC & IDG
FUSION Leadership and Business Development Programme, 2022
07.2019 - 04.2020
Job overview
- I completed a year-long corporate–military leadership and business development program at the Royal Military Academy Sandhurst, gaining practical insights into advanced leadership techniques. During this program, I worked intensively on 360 performance assessments, peer coaching, and personality profiling (e.g., MBTI) to enhance team communication. I also participated in high-pressure leadership simulations, including hostage negotiations, survival scenarios, and “Dragon's Den”–style cost-saving pitches. By collaborating with a diverse, cross-functional team, I successfully identified and executed an operational savings project worth over $150k.
- 10 months
HSBC
Senior Consultant - Global Finance Transformation Platform (FTP)
07.2007 - 09.2010
Job overview
- Successfully converted and implemented FTP for HSBC Bank USA and HSBC Hong Kong, officially designating it as the financial book of record.
- Served as the Lead Analyst for the Financial Control Reporting web-based application.
- Managed a team of Essbase developers, delivering six multi-dimensional databases to the Finance department.
- Provided 24/7 support for FTP production systems.
- Engaged in international travel.
- 3 years 3 months
HSBC
Senior Project Manager
06.2004 - 06.2007
Job overview
- 3 years 1 month
HSBC
Project Manager
05.2002 - 06.2004
Job overview
- Oversaw the planning and feasibility phases of the 2nd generation personal internet banking project (P2G), focusing on the migration of 500,000 Personal Internet Banking customers to a unified platform.
- Developed the strategy for the Local Customer Authentication Model project, enhancing the customer login process to ensure security through the internet channel.
- Coordinated technology and business resources throughout the requirements and design phases.
- Adhered to system development life cycle standards by utilizing MS Project for project tracking and maintaining an issues log to manage project risks.
- 2 years 2 months
HSBC
Senior Programmer / Analyst
03.2001 - 04.2002
Job overview
- Acted as the Lead Analyst for the successful implementation of HSBC Business Internet Banking & Personal Internet Banking, with specific responsibilities for single sign-on, access control, wires, ACH, and bill pay.
- Coordinated between IT and the business to ensure functionality met all requirements.
- Served as a liaison between mainframe and web programmers to ensure user requirements were effectively addressed.
- Led initiatives to develop a new online system that provided Customer Service with a crucial tool for registering and managing commercial customers.
- 1 year 2 months
HSBC
Mainframe Programmer
06.1997 - 03.2001
Job overview
- Delivered technical and continuous operational support for the Y2K program, focusing on the development of various Deposits systems and projects, including Demand Deposits, Time Deposits, Rent Security, and Retirement Reporting.
- Successfully migrated around 120,000 Republic National Bank customers to the HSBC Retirement Reporting System.
- 3 years 10 months
Education
Buffalo State University
Bachelor of Science - BS from Mathematics
06.1997
Inspirational Development Group - IDGSandhurst, UK
FUSION, Leadership and Business Development
01.2020
Skills
- Financial crime analysis
- Anti-money laundering expertise
- Analytical problem-solving
- Skilled in Jupyter Notebook
- Experienced with Google Cloud BigQuery
- Proficient in Python programming
- Data quality management
- Optimizing entity consolidation
- Data segmentation methods
- Collaborative teamwork across functions
- Agile methodologies
- Software development tools: JIRA, confluence
Languages
English
Timeline
FUSION Leadership and Business Development Programme, 2022
HSBC & IDG
07.2019 - 04.2020
Senior Consultant - Financial Crime
HSBC
09.2010 - Current
Senior Consultant - Global Finance Transformation Platform (FTP)
HSBC
07.2007 - 09.2010
Senior Project Manager
HSBC
06.2004 - 06.2007
Project Manager
HSBC
05.2002 - 06.2004
Senior Programmer / Analyst
HSBC
03.2001 - 04.2002
Mainframe Programmer
HSBC
06.1997 - 03.2001
Buffalo State University
Bachelor of Science - BS from Mathematics
Inspirational Development Group - IDG
FUSION, Leadership and Business Development