Heather Jadwin
Plainfield,IL
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gas N Wash
Plainfield , IL
07.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
General Manager
Speedway
Oswego , IL
04.2006 - 07.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Personal Care Assistant
Department of Human Services
Joliet , IL
03.1997 - 09.2005
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Followed safe lifting and transferring techniques to transport residents.
- Organized oral medications for clients following dosage and schedule requirements.
Education
GED -
Wheeling High School
Wheeling, IL05-2016
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Product and service knowledge
- Customer Relations
- Staff Training and Development
- Task Delegation
Certification
- Food Safety Certification
Accomplishments
- I've received letters of recognition for outstanding customer service and personally written notes from customers.
References
References available upon request.
Timeline
Assistant Manager
Gas N Wash
07.2023 - Current
General Manager
Speedway
04.2006 - 07.2022
Personal Care Assistant
Department of Human Services
03.1997 - 09.2005
GED -
Wheeling High School
- Food Safety Certification
Similar Profiles
Evelyn RypelEvelyn Rypel
Head Cashier at Gas N WashHead Cashier at Gas N Wash
Evelyn RypelEvelyn Rypel
Cashier Team Lead at Gas N WashCashier Team Lead at Gas N Wash
Zea MartinezZea Martinez
Customer Service Cashier at Gas N WashCustomer Service Cashier at Gas N Wash