Heather Jaeger
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 15 years of billing-related experience. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
15
15
years of professional experience
Work History
Collection Manager
Frontier Recovery Systems
09.2020 - 12.2023
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
Dispatcher III
Civeo
05.2017 - 04.2020
- Directed dispatching, routing, and tracking of CDL drivers in 6 states.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
Collections Agent
Frontier Recovery Systems
11.2016 - 05.2017
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
Head Housekeeping Supervisor
Civeo
06.2009 - 05.2016
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Established open communication channels with all team members, promoting a positive work environment.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
Education
High School Diploma -
Uintah Basin Applied Technology College
Roosevelt, UT05.1997
Skills
- Decision Making Abilities
- Problem Solving Aptitude
- Attention to Detail
- Time Management Mastery
- Adaptability and Flexibility
- Team Leadership Experience
- Customer Relationship Management
- Debt Recovery Expertise
- Computer Literacy
- Conflict Resolution Techniques
Timeline
Collection Manager
Frontier Recovery Systems
09.2020 - 12.2023
Dispatcher III
Civeo
05.2017 - 04.2020
Collections Agent
Frontier Recovery Systems
11.2016 - 05.2017
Head Housekeeping Supervisor
Civeo
06.2009 - 05.2016
High School Diploma -
Uintah Basin Applied Technology College
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