Heather James

• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Answered owner animal health questions and advised on best care practices.
• Assisted senior staff with blood analyses and physical assessments.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Collected patient biopsies and blood samples for laboratory analysis.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
• Collected and prepared specimens and samples for outside laboratory analysis.

• Evaluated approvals against established bank and government lending standards.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Handled any conditions sent from underwriting departments.
• Set up and completed loan submission packages.
• Coordinated closing process with attorneys, title companies and government clerks.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Maintained compliance with privacy and security requirements, as well as federal statutes covering Type loans.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Provided quick turnaround times to maintain fast-past schedule.

• Assisting community to help resolve inquiries empathetically and accurately in a timely manner

• Making balanced decisions and personally driven to be an effective advocate for the community

• Display a strong bias to doing what’s right for the community in supporting Leading social media objectives

• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy and accuracy

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

• Review the reported content within agreed turnaround times and standards of quality

• Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns, and escalate issues outside the company policy

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

• Processing of all company needs, implementing employee improvement programs, management of employee records and processing employee documentation.

• One on one customer contact and customer relation management.