Hi, I’m
Heather James
SAN ANTONIO,TX
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
- 18 Years of Merchandising experience
- 4 Years of retail experience as a Store Manager.
- 7 Years of retail experience as a Sales Associate and Senior Sales Representative.
- Excellent communications skills that have helped increase sales and customers’ knowledge of merchandise.
- Manage multiple projects, such as, scheduling, inventory, price changes, stock, recalls, defectives, arranging merchandise to specific standards, and meeting sales goals.
- Knowledgeable of register functions, e.g., sales transactions, returns, exchanges, pre-orders, product release dates, price look-ups, finalizing shipments, inventory adjustments, and opening/closing procedures.
- Train new sales representatives in store procedures/policies.
- Marketing/promoting products for a growing company open to innovative ideas.
Overview
29
years of professional experience
Work History
Home Depot
Merchandiser
08.2009 - 01.2024
Job overview
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Verified products appeared at correct locations in proper quantities.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
Sony Computer Entertainment of America
Merchandiser
01.2005 - 01.2008
Job overview
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Party City
Assistant Manager
01.2008 - 01.2009
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Game Stop
Store Manager
01.2002 - 01.2005
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Electronics Boutique
Store Manager
01.2001 - 01.2002
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Electronics Boutique
Senior Sales
01.2000 - 01.2001
Job overview
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Streamlined sales processes for improved efficiency and increased customer satisfaction.
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
- Managed a high-performing sales team, consistently exceeding quotas and expectations.
Electronics Boutique
Sales Associate
01.1998 - 01.2000
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Bath & Body Works
Sales Associate
01.1995 - 01.1998
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sergios (Leather Goods Shop)
Sales Associate
08.1994 - 01.1995
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
John Marshall High SchoolSan Antonio, TX
University Overview
Duration: Class of 1994
San Antonio College (SAC)
01.1994
University Overview
Duration: 1 semester
Skills
- Sales Techniques
- Stock Replenishment
- Cost Analysis
- Active Listener
- Product Inventory Counts
- Attention to Detail
- Team Management Understanding
- Preparation of Demonstrations
- Sales and Marketing Strategy
- Team Assignments
- Visual Displays
- Suggestive Selling
- Excellent People Skills
- Team Collaboration
- Brand Loyalty
- Exceptional Communicator
- Problem-Solving Skills
- New Hire Training
- Markdown Procedures
- Stocking and Replenishing
- Time Management
- Customer Service
- Verbal and Written Communication
- Team Support
- Customer Service and Assistance
- Store Opening and Closing
- Vendor Relations
- Maintaining Clean Work Areas
- Multitasking Strengths
- Retail Sales Customer Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandiser
Home Depot
08.2009 - 01.2024
Assistant Manager
Party City
01.2008 - 01.2009
Merchandiser
Sony Computer Entertainment of America
01.2005 - 01.2008
Store Manager
Game Stop
01.2002 - 01.2005
Store Manager
Electronics Boutique
01.2001 - 01.2002
Senior Sales
Electronics Boutique
01.2000 - 01.2001
Sales Associate
Electronics Boutique
01.1998 - 01.2000
Sales Associate
Bath & Body Works
01.1995 - 01.1998
Sales Associate
Sergios (Leather Goods Shop)
08.1994 - 01.1995
John Marshall High School
San Antonio College (SAC)
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