Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather James

Pipe Creek,Tx

Summary

Dynamic professional with extensive experience as a Receptionist Administrator at Cavender Chevrolet, excelling in client engagement and effective multitasking. Proven track record in streamlining operations and enhancing accuracy in document processing. Proficient in QuickBooks, with strong skills in employee training and complaint resolution, driving improved customer satisfaction and operational efficiency.

Overview

20
20
years of professional experience

Work History

Receptionist Administrator

Cavender Chevrolet
10.2023 - Current
  • Break down 230 plus car deals a month looking for missing documents, accurate calculations and signatures to be sure its ready for accounting.
  • Answer multiple phone lines and direct inquiries to appropriate departments.
  • Assist finance team by providing customers with copies of documents from old deals.
  • Log and mail out 230 plus sets of license plates a month.
  • Coordinated communication between customers and service advisers with MyKaarma to enhance workflow efficiency.
  • Implement system to improve warranty cancellations are processed with speed and accuracy.
  • Pre-stock, Stock and Post vehicles with GM connect and CDK.
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Process Sales Department deposits by balancing check, cash and credit card deposits.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
  • Order lunch for 50 staff members once a week.

Salon Owner/Operator

Namaste Salon
01.2006 - 01.2023
  • Managed daily salon operations, ensuring efficient workflow and high standards of service quality.
  • Trained and supervised staff on best practices in customer service and technical skills.
  • Maintained inventory levels, ordering supplies to support uninterrupted salon operations.
  • Conducted client consultations to tailor services, enhancing overall satisfaction and loyalty.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.

Education

Edmonds Woodway
Edmonds, WA

Skills

  • Proficient in handling multi-line calls
  • Scheduling appointments
  • Payment collection
  • Effective multitasking
  • Client engagement
  • Experienced in QuickBooks software
  • Accurate account reconciliation
  • Employee training
  • Complaint resolution
  • Proficient with CDK

Timeline

Receptionist Administrator

Cavender Chevrolet
10.2023 - Current

Salon Owner/Operator

Namaste Salon
01.2006 - 01.2023

Edmonds Woodway

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