Summary
Overview
Work History
Education
Skills
Affiliations
Certification
AWARDS
Timeline
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Heather J. Bennett

Summary

A dynamic leader specializing in strategic planning and team leadership, focused on performance optimization. Expertise in developing operational strategies to drive company growth and enhance professional relationships, strong problem-solving and decision-making skills, effectively influencing key stakeholders. Proven history of delivering innovative solutions and achieving organizational objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director - Talent Acquisition, RPO National Accounts

ADP, Inc.
04.2022 - 07.2025
  • Develop & deliver operational excellence across diverse sectors within ADP while collaborating with Senior Leaders, Stakeholders, and high performing team to deliver leveraging organizational strategies, industry knowledge and methodology that align with business objectives and drive profitability.
  • Create modern talent solutions tailored to each client via Full-cycle, Source to Slate, Platinum hiring while successfully budgeting and financial planning of $9M+ portfolio, successfully achieving cost reductions of 20% without compromising service quality.
  • Exceptional interpersonal and communication skills that cultivate and nurture strategic partnerships with key clients, resulting in a 30% increase in client retention and a 25% growth in annual revenue.
  • Develop and lead a cross-functional team empowered to deliver solutions for each client resulting in a 95% renewal rate through initiative-taking support and partnership development.
  • Mentor, guide and Coach team of leaders to ensure alignment with personal & professional goals while driving operational efficiencies, provide coaching and mentorship and ongoing support.
  • Developed a high-performance leadership development and training program throughout ADP’s National Accounts RPO organization focused on the successful development and improvement of associates engagement and professional roadmap.
  • Manage and monitor compliance labor laws and regulations including International Recruiting Regulations in APAC, EMEA, LATAM and hiring specific to location/market; develop and implement RPO wide eLearning annual compliance training program.
  • Collaborate closely with clients to leverage operational expertise and translate requirements into a client-customized design that drives efficiencies while achieving 100% on-time delivery and cost reduction.
  • Develop and train leveraging AI-based recruitment tools, resulting in a 60% increase in the consistent use of best practices and achieving a 90% adoption rate and a 35% boost in candidate conversion rates.

Account Manager - RPO Client Operations

ADP, Inc.
04.2011 - 04.2022
  • Transformed actionable operational plans through scalable solutions tailored to client needs, Operational Management, reporting, performance metrics, billing, contract compliance, service delivery execution, continual process improvements.
  • Managed coast-to-coast & offshore recruiting teams, fostering collaboration and communication to ensure consistent recruitment standards and practices, successfully filling critical roles in diverse markets across the region.
  • Ensured successful client delivery of Service Level Agreements (SLA), Key Performance Indicators (KPI), and Net Promoter Scores (NPS) while focused on client retention and an increase to suite of products.
  • Managed workforce planning, resource alignment, contractor strategy alignment, and vendor partnerships to optimize labor costs and operational scalability.

Recruiting Manager II

ACS Inc., A Xerox Company
10.2007 - 04.2011
  • Led a nationwide full-cycle recruiting team specializing in high-volume call center recruitment, overseeing strategy development, candidate sourcing, interview processes, and onboarding, resulting in a 25% reduction in time-to-fill positions and improved candidate quality.
  • Collaborated with each line of business Managing Director, RVP and DVP’s and developed solid business partnerships to encompass all facets of Recruiting as it relates to the success of the partnership.
  • Developed & implemented target recruitment strategies for high-volume call center clients leveraging data analytics to identify trends and optimize pipelines, contributing to an increase in employee retention rates.
  • Expertly coordinated on-site and remote high-volume hiring events, collaborating with local market workforce agencies and university offices to attract top talent.

Training Director

Emerald Queen Hotel & Casino
05.2003 - 09.2007
  • Developed and implemented innovative training and development programs for 2000+ associates that enhanced employee skill sets, leadership capabilities, engagement and promote professional growth and development.
  • Created, facilitated, and delivered companywide workshops enhancing organization skills and improving operational efficiency to support continued learning, development, and career expansion.
  • Responsible for organization wide and department budgetary needs to include development, allocation, administering and tracking each individual department’s training budget.
  • Responsible for assessment, development & implementation of multiple training programs to include, but not limited to: New Hire Orientation, Title 31, Reasonable Suspicious Reporting, Sexual Harassment, Customer/Guest Service, Emergency Evacuation, Washington State Liquor Licenses, CPR/First Aid/AED, Management of Aggressive Behavior, Conflict Management, Self-Assessment Training, etc.

Senior Human Resources Manager

Emerald Queen Hotel & Casino
02.2000 - 05.2003
  • Designed and implemented comprehensive HR/Recruiting strategies, led HR initiatives during and changed management processes, minimizing disruption and ensuring smooth transitions through effective communication strategies.
  • Developed, introduced, and trained a new performance management system that aligned employee goals with organizational objectives, driving a 20% increase in overall productivity.
  • Navigated and enforced compliance with EEOC, FMLA, FLSA, and ADA regulations in Sovern nation, providing training to management and staff to foster an inclusive workplace and protect employee rights.

Education

Bachelor of Arts - Communications

Pacific Lutheran University
Tacoma, WA

Skills

  • Transformational Leadership
  • Talent Acquisition / Human Resources
  • Training & Development
  • Budget Oversight
  • Compliance Management
  • Operational Strategy

Affiliations

  • Professional SHRM Member
  • Cascade Employers Association

Certification

  • Human Resource Management Certification - Cascade Employers Association
  • Certified Internet Recruiter Certification (CIR) - AIRS, An ADP Company
  • Certified Social Sourcing Recruiter Certification (CSSR) - AIRS, An ADP Company
  • Professional Recruiter Certification (PRC) - AIRS, An ADP Company
  • Certified Diversity Recruiter Certification (CDR) - AIRS, An ADP Company

AWARDS

Influential Woman in Talent Acquisition Award – 2023 Recruitment Process Outsourcing Association (RPOA)

Timeline

Director - Talent Acquisition, RPO National Accounts

ADP, Inc.
04.2022 - 07.2025

Account Manager - RPO Client Operations

ADP, Inc.
04.2011 - 04.2022

Recruiting Manager II

ACS Inc., A Xerox Company
10.2007 - 04.2011

Training Director

Emerald Queen Hotel & Casino
05.2003 - 09.2007

Senior Human Resources Manager

Emerald Queen Hotel & Casino
02.2000 - 05.2003

Bachelor of Arts - Communications

Pacific Lutheran University

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Heather J. Bennett