Heather Jeffers

Responsible for overall operations, leadership, management and success of 60 bed post-acute care facility. Improved MCR star rating from 2 star to 5-star facility in first year and maintained 5-star status. Eliminated agency staff for first time in 10-year history of facility.

As a publicly elected hospital commissioner, served as a member of the board overseeing the operations of Clallam County’s public hospital – strategic planning, financial oversight, quality improvement, physician relations, community engagement, compliance with regulations, and leadership selection. (left mid-term due to relocation out of state)

Responsible for overall operations, leadership, management and success of 90 bed licensed skilled nursing facility. Improved MCR star rating from 1 star to 5 star overall, 2 star to 5 quality, and 2 star to 5 star staffing. Eliminated agency staff in first 3 months & maintained no agency. Served as Regional Administrator to support 3 other SNFs in region. Preceptor to AIT.

Responsible for the overall operations, leadership, management and success of 65 bed licensed skilled nursing facility. Improved overall Medicare star rating from 2 star to 4 star in 2 years. Improved survey outcomes, no harm citations on annual surveys. Managed major renovation of interior physical plant.

Served appointed partial term on school board which included interview and selection of a new superintendent and determining levy and bond proposals to the voters. Collectively with other board members determined a vision for the educational program, set the policies that guide the school district, and designed a structure to achieve that vision. Advocated for continuous improvement in student learning and assure that the schools are accountable to the community.

Responsible for the overall operations, leadership, management and success of 125 bed licensed skilled nursing facility. Improved facility overall Medicare star rating from 2 star to 4 star. Annual surveys with less than 5 citations in 2013 & 2014. Exceeded operating budget goals in 2013 & 2014.

Oversee delivery of social services to ensure all psychosocial needs of residents/family are met. Train and supervise social service staff. Conduct psychosocial assessments to all resident upon admission and quarterly, develop care plans, assess and develop patient specific interventions that address behavior and mood problems. Provide discharge planning, counseling, crisis interventions, grief & loss support, education and consult to staff. Act as community liaison for marketing and census growth.

Provided medically related social work services and discharge planning to patients in the Transitional Care Unit, Emergency Department, and Labor & Delivery.

Provided medically related social work services and discharge planning to patients in Neurosurgery, Otolaryngology depts and NICU.