Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Jeffress

Gillette

Summary

Dynamic leader with proven expertise in operations management and team building, honed at Taco Bell. Excelled in streamlining processes and enhancing team performance, achieving significant improvements in employee satisfaction and customer loyalty. Skilled in inventory control and staff development, adept at fostering a positive work environment and driving profitability through strategic planning and effective leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Taco Bell
03.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Breakfast Bar Attendant

Holiday Inn Express Hotel Suites
10.2019 - 03.2020
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Promoted a safe working environment by adhering to health and safety regulations at all times.
  • Assisted in menu planning to offer a diverse range of breakfast choices for guest preferences.
  • Generated repeat business from satisfied customers through personalized attention and top-notch hospitality skills.

Team Trainer

Taco Bell
01.2015 - 04.2016
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Education

GED -

Campbell County High School
Gillette, WY
05-2003

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Staff training
  • Staff training/development
  • Inventory control
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • P&L management
  • Staff development
  • Administrative skills
  • Motivation
  • Team training and development
  • Schedule management
  • Labor cost controls
  • Employee development

Certification

Serve Safe Certificat

Timeline

General Manager

Taco Bell
03.2020 - Current

Breakfast Bar Attendant

Holiday Inn Express Hotel Suites
10.2019 - 03.2020

Team Trainer

Taco Bell
01.2015 - 04.2016

GED -

Campbell County High School

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Heather Jeffress