Heather Jelonek
Union City,TN
Summary
Multi-talented Generalist with a proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Enthusiastic about providing professional support in different environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Contractor
Market Analytics
01.2023 - Current
- Freelance contractor, 2 weeks each month
- Accustomed to working with short deadlines and demanding turn around times on projects weekly
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with clients to define project requirements and deliverables.
Intern
BDR Solutions
01.2023 - Current
- Commit 10 hours each week for this position
- Participate in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
ODJFS- UI Benefit Claims Agent
Direct Interactions
01.2023 - 07.2023
- Work productively in fast-moving work environment to process 100 to 150 calls each day.
- Listened to claimant dictation and transcribed information into claimant account for each call.
- Communicate with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Process new UI claims
- File weekly claims for claimant
- Assist claimants in filing appeals when their claims are denied
- Maintain appropriate call time with each call all while still making sure to assist claimant properly without them feeling rushed
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proven ability to learn quickly and adapt to new situations
- Paid attention to detail while completing assignments
- Cultivated interpersonal skills by building positive relationships with others
Small Business Owner
Magnolia on Home
09.2013 - Current
- Established relationships with vendors and suppliers in order to provide high-quality products and services to clients
- Conduct research on new markets, products, and technology to keep business thriving
- Promoted business via social media to generate leads and maximize brand identity.
- Develop and implement business plans for thecompany's future
- Manage financial aspects of business such as budgets and cash flow
- Established aconsistent schedule for posting content during peak browsing times for optimal viewer engagement increasing my sales by 25%
- Attend various vendor events annually to promote thebrand as well as network for potential new clients
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Promoted business via social media to generate leads and maximize brand identity
Human Resource Manager
White & Associates Home Assistance
06.2008 - 09.2013
- Transcribed weekly meeting notes
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Implemented performance review and motivational strategies to elevate HR team results.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
- Provided constructive and timely performance evaluations
- Handled discipline and termination of employees in accordance with company policy
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance
Administrative Assistant
City of Union City
03.2007 - 06.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Listened to recorded dictation at daily morning meetings and transcribed information into Microsoft Word, then produced meeting minutes for filing.
- Scheduled appointments and maintained calendars for all 10 employees
- Translated abbreviations and jargon into long form during transcription process.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for all 10 staff teams.
- Prepared communications, such as memos, emails, invoices, reports and other correspondence
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Maintained all employees time sheets, vacation time and sick leave; payroll
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Call Center Representative
Midwest CBK
03.2006 - 03.2007
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with other call center professionals to improve customer service
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Head Teller/Customer Service Representative
People's Choice Credit Union
05.2004 - 03.2006
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan and other payments and posted to accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Education
No Degree - Business Management
Tennessee Technology Center At Newbern
Newbern, TN05.2004
High School Diploma -
Obion County Central High School
Troy, TN05.2003
Skills
- Documentation Research
- Transcription
- Investigation of Claims
- Deadline Adherence
- Reading Comprehension
- Payroll Coordination
- Human Resources Operations
- Training and Development
- Recruitment and Hiring
- Microsoft Office Proficiency
- Quality Control Guidelines
- Proofreading
- Error Correction
Certification
Administrative Experience (5 years) Human Resources Management (5 years) Management (10+ years) Bookkeeping (10+ years) Payroll (10+ years) Sales (10+ years) Employee Orientation (10+ years) Interviewing (5 years) Accounts Receivable (10+ years) Office Management (5 years) Microsoft Office (10+ years) Retail Sales (10+ years) Event Planning (10+ years) Account Management (10+ years) Customer service (10+ years) HIPAA (5 years) Patient care (5 years) Medical terminology (5 years) Business management (10+ years) Strategic planning (10+ years) Business development (9 years) Leadership (10+ years) Supervising experience (5 years) Financial management (5 years) Senior leadership (5 years)
Timeline
Independent Contractor
Market Analytics
01.2023 - Current
Intern
BDR Solutions
01.2023 - Current
ODJFS- UI Benefit Claims Agent
Direct Interactions
01.2023 - 07.2023
Small Business Owner
Magnolia on Home
09.2013 - Current
Human Resource Manager
White & Associates Home Assistance
06.2008 - 09.2013
Administrative Assistant
City of Union City
03.2007 - 06.2008
Call Center Representative
Midwest CBK
03.2006 - 03.2007
Head Teller/Customer Service Representative
People's Choice Credit Union
05.2004 - 03.2006
No Degree - Business Management
Tennessee Technology Center At Newbern
High School Diploma -
Obion County Central High School
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