Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Jelonek

Heather Jelonek

Union City,TN

Summary

Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

ODJFS- Unemployment Insurance Claims Agent

Direct Interactions
01.2023 - Current
  • Work productively in fast-moving work environment to process 100 to 150 calls each day.
  • Communicate with people from various cultures and backgrounds on application process.
  • Interviewed applicants and explained scope of different available benefits.
  • Process new UI claims
  • File weekly claims for claimant
  • Assist claimants in filing appeals when their claims are denied
  • Maintain appropriate call time with each call all while still making sure to assist claimant properly without them feeling rushed
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Proven ability to learn quickly and adapt to new situations
  • Paid attention to detail while completing assignments
  • Cultivated interpersonal skills by building positive relationships with others

Small Business Owner

Magnolia on Home
09.2013 - Current
  • Established relationships with vendors and suppliers in order to provide high-quality products and services to clients
  • Conduct research on new markets, products, and technology to keep business thriving
  • Promoted business via social media to generate leads and maximize brand identity.
  • Develop and implement business plans for company's future
  • Manage financial aspects of business such as budgets and cash flow
  • Established consistent schedule for posting content during peak browsing times for optimal viewer engagement increasing my sales by 25%
  • Attend various vendor events annually to promote brand as well as network for potential new clients
  • Implemented business strategies, increasing revenue and effectively targeting new markets

Human Resource Manager

White & Associates Home Assistance
06.2008 - 09.2013
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
  • Provided constructive and timely performance evaluations
  • Handled discipline and termination of employees in accordance with company policy
  • Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance

Administrative Assistant

City of Union City
03.2007 - 06.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled appointments and maintained calendars for all 10 employees
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for all 10 staff teams.
  • Prepared communications, such as memos, emails, invoices, reports and other correspondence
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Maintained all employees time sheets, vacation time and sick leave; payroll
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Call Center Representative

Midwest CBK
03.2006 - 03.2007
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with other call center professionals to improve customer service
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Head Teller/Customer Service Representative

People's Choice Credit Union
05.2004 - 03.2006
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided customers with appropriate literature on banking products and services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Received car loan, home loan and other payments and posted to accounts.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.

Education

No Degree - Business Management

Tennessee Technology Center At Newbern
Newbern, TN
05.2004

High School Diploma -

Obion County Central High School
Troy, TN
05.2003

Skills

  • Documentation Research
  • Settlement Determinations
  • Claims Evaluations
  • Policy Knowledge
  • Claims Service
  • Investigation of Claims
  • Reading Comprehension
  • Accident Review
  • Payroll Coordination
  • Benefits and Compensation Management
  • Human Resources Operations
  • Training and Development
  • Recruitment and Hiring
  • New Employee Orientation
  • Microsoft Office Proficiency

Certification

Administrative Experience (5 years) Human Resources Management (5 years) Management (10+ years) Bookkeeping (10+ years) Payroll (10+ years) Sales (10+ years) Employee Orientation (10+ years) Interviewing (5 years) Accounts Receivable (10+ years) Office Management (5 years) Microsoft Office (10+ years) Retail Sales (10+ years) Event Planning (10+ years) Account Management (10+ years) Customer service (10+ years) HIPAA (5 years) Patient care (5 years) Medical terminology (5 years) Business management (10+ years) Strategic planning (10+ years) Business development (9 years) Leadership (10+ years) Supervising experience (5 years) Financial management (5 years) Senior leadership (5 years)

Timeline

ODJFS- Unemployment Insurance Claims Agent

Direct Interactions
01.2023 - Current

Small Business Owner

Magnolia on Home
09.2013 - Current

Human Resource Manager

White & Associates Home Assistance
06.2008 - 09.2013

Administrative Assistant

City of Union City
03.2007 - 06.2008

Call Center Representative

Midwest CBK
03.2006 - 03.2007

Head Teller/Customer Service Representative

People's Choice Credit Union
05.2004 - 03.2006

No Degree - Business Management

Tennessee Technology Center At Newbern

High School Diploma -

Obion County Central High School

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Heather Jelonek