Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic

Heather Jenkins

Miami,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Administrative Assistant

Grifols
Miami, FL
06.2017 - Current
  • Managing spreadsheets
  • Receives all incoming calls/ transfer to proper areas
  • Manage all filing
  • Sales assistance
  • Managing Quickbooks
  • Customer service
  • Running errands
  • Assisting with different office tasks

Manager

BC 249 LLC
Doral, FL
12.2016 - 06.2017
  • Maintains staff by recruiting, selecting, orienting and training employees, maintaining a safe, secure and legal work environment, developing personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, developing, coordinating and enforcing systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomes.
  • Accomplishes financial objectives by forecasting requirements, preparing, an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends, recommending system improvements.
  • Contributes to team effort by accomplishing related results as needed.
  • Monitoring all restaurant operations and conditions to ensure quality of food and customer service.
  • Reviewing documentation to access the quality of restaurant operations.

Administrative Assistant

J & S Hot Oil Service
Odessa, TX
06.2016 - 12.2016
  • Handle all incoming calls and invoice all orders
  • Performed administrative duties including Data Entry and Filing, Setting up appointments and meetings
  • Greet the visitors and touch base with the customers as needed
  • Sort the incoming and outgoing mail
  • Ordered all the supplies that the office needed
  • Performed inventory of the supplies and performed all clerical works

Administrative Assistant

Triton Window Distributors
Doral, FL
10.2014 - 06.2016
  • Front Desk
  • All incoming calls
  • Managed calendar, make appointments, set up meetings
  • Attend visitors and help in sales
  • Sort the incoming and outgoing mail
  • Ordered all the supplies that the office needed
  • Performed inventory of the supplies and performed all clerical works
  • Run Sales Reports to conduct sales meetings

Assistant Manager

Starbucks
Miami, FL
03.2012 - 10.2014
  • Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
  • Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
  • Maintains regular and consistent attendance and punctuality.
  • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.
  • Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.
  • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals.
  • Communicates ideas to the store manager for broader areas of improvement. Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
  • Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
  • Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.

Customer Service Representative

Gamma Seafood.Corp
Miami, FL
05.2001 - 03.2012
  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering organization
  • Direct persons to correct destination
  • Deal with queries from the public and customers
  • Ensure knowledge of staff movements in and out of organization
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Receive and sort mail and deliveries
  • Control inventory relevant to reception area
  • Tidy and maintain the reception area

Education

High school or equivalent -

Barbara Goleman
Miami Lakes, FL
08.1995 - 06.1998

Skills

  • Spreadsheet management
  • QuickBooks management
  • Customer service
  • Data entry
  • Communication skills
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Adaptability in tasks
  • Report generation
  • Mail management
  • Appointment scheduling
  • Multi-line telephone system operation
  • Professional communication
  • Professional and polished presentation
  • Administrative operations
  • Document preparation
  • Highly organized
  • Phone call answering
  • Strong interpersonal skills
  • Data entry documentation
  • Meeting planning
  • Travel arrangements
  • Account management
  • Data organization

Personal Information

  • Title: Administrative Assistant
  • Work Permit: Authorized to work in the US for any employer

Additional Information

True, Bilingual, Verbal and written communication skills, Professional personal presentation, Customer service orientation, Attention to detail, Initiative, Reliability, Stress tolerance

Timeline

Administrative Assistant

Grifols
06.2017 - Current

Manager

BC 249 LLC
12.2016 - 06.2017

Administrative Assistant

J & S Hot Oil Service
06.2016 - 12.2016

Administrative Assistant

Triton Window Distributors
10.2014 - 06.2016

Assistant Manager

Starbucks
03.2012 - 10.2014

Customer Service Representative

Gamma Seafood.Corp
05.2001 - 03.2012

High school or equivalent -

Barbara Goleman
08.1995 - 06.1998

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