Heather Jenkins Donnelly
Apollo Beach,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Wapiti Enterprises
05.2009 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Sleep Professional
Sleep Number Corporation
01.2021 - 03.2024
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Customer Resolution Specialist
Progressive Insurance
11.2013 - 01.2017
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Mentored new hires on best practices in customer resolution techniques, contributing to the overall success of the team.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
- Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
Education
High School Diploma -
William J Palmer High School
Colorado Springs, CONo Degree - Travel And Tourism
Southeastern Academy of Travel And Tourism
Kissimmee, FL03.1990
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Employee relations and conflict resolution
Staff Training
Customer Relationship Management
MS Office
Interpersonal Communication
Client Relationships
Regulatory Compliance
Timeline
Sleep Professional
Sleep Number Corporation
01.2021 - 03.2024
Customer Resolution Specialist
Progressive Insurance
11.2013 - 01.2017
Operations Manager
Wapiti Enterprises
05.2009 - Current
High School Diploma -
William J Palmer High School
No Degree - Travel And Tourism
Southeastern Academy of Travel And Tourism
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