Heather Jessee
Lebanon,VA
Summary
A seasoned healthcare professional with a proven track record at Hill Crest, I excel in patient care and emergency response, demonstrating exceptional communication and empathy. My expertise in clinical documentation and vital signs monitoring, coupled with a commitment to HIPAA compliance, has significantly enhanced patient outcomes and team efficiency.
Overview
5
5
years of professional experience
Work History
RMA
Hill Crest
Abingdon, VA
06.2024 - Current
- Assisted patients with activities of daily living, such as bathing, dressing and grooming.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Verified the identity of the patient receiving medication prior to administration.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Instructed patients on proper self-administration of medications when applicable.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
- Participated in performance improvement initiatives related to medication management processes.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Provided education on safe medication practices for family members and caregivers of discharged patients.
- Attended continuing education classes related to medication administration topics.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored vital signs during medication administration to quickly identify complications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Planned optimal meals based on established nutritional plans.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Researched medications to better understand properties and interactions with other drugs.
- Promoted clean and sanitary environment by maintaining department equipment.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Completed continuing education to stay updated on medication administration practices.
- Utilized electronic health record systems for entering medication orders and patient information.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Ensured compliance with state and federal regulations regarding medication administration.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Medication Aide
Green Acres Assisted Living
Abingdon, VA
01.2021 - 06.2024
- Completed continuing education to stay updated on medication administration practices.
- Utilized electronic health record systems for entering medication orders and patient information.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Ensured compliance with state and federal regulations regarding medication administration.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
CNA
Bristol health and rehab
Bristol, VA
03.2020 - 01.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted patient education on health maintenance and disease prevention.
Education
CNA - CNA
Russell County Vocational Center
Lebanon, VA06-2018
High School Diploma -
Castlewood High School
Castlewood, VA12-2012
Skills
- Team management
- Excellent communication
- Microsoft Word
- Team building
- Calm under pressure
- Time management
- Multitasking
- Training & Development
- Planning
- Active listening
- Task prioritization
- Verbal communication
- Communication
- Health monitoring
- Conflict resolution
- Compassion and empathy
- HIPAA compliance
- Emotional support
- Patient advocacy
- Attention to detail
- Infection control practices
- Patient care
- Emergency response
- Complex Problem-solving
- Team collaboration
- Physical stamina
- Maintaining confidentiality
- Vital signs monitoring
- Flexibility and adaptability
- Critical thinking
- Cultural sensitivity
- Clinical documentation
- End-of-life care
Timeline
RMA
Hill Crest
06.2024 - Current
Medication Aide
Green Acres Assisted Living
01.2021 - 06.2024
CNA
Bristol health and rehab
03.2020 - 01.2021
CNA - CNA
Russell County Vocational Center
High School Diploma -
Castlewood High School
Similar Profiles
Chisom Emmanuel AsikeChisom Emmanuel Asike
Teacher at Hill-Crest Primary and Secondary School.Teacher at Hill-Crest Primary and Secondary School.
Brock SarfineBrock Sarfine
Machine Operator at Hill Crest Laminating, LLCMachine Operator at Hill Crest Laminating, LLC
Arthur HannerArthur Hanner
Pet Sitter and Trainer at Various People And Hill Crest ManorPet Sitter and Trainer at Various People And Hill Crest Manor