Summary
Overview
Work History
Education
Skills
Timeline
Heather Jessup

Heather Jessup

McKinney,TX

Summary

Seasoned Director of Staffing at Staffmark and Director of Volunteer Services at Stonebriar Community Church, I excel in organizational development and retention strategies. Successfully designed recruitment processes and enhanced volunteer programs, increasing membership by over 20%. Expert in compliance management and workforce optimization, I've significantly improved employee satisfaction and program outcomes.

Overview

22
22
years of professional experience

Work History

Director of Volunteer Services

Stonebriar Community Church
01.2004 - 07.2021
  • Organized and coordinated 5-10 volunteer outreach events and workshops.
  • Promoted volunteer program through social media platforms.
  • Conducted volunteer interviews and assessments to screen qualified volunteers for position.
  • Developed videos and training documents to streamline volunteer training processes.
  • Coordinated volunteer recruitment events, and recruiting over75 new members.
  • Increased membership 13% through phone calls and church membership drives.
  • Led strategic planning sessions to identify innovative approaches to enhance volunteer program.
  • Managed 50-75 volunteers by addressing scheduling issues, performance issues and volunteer needs.
  • Researched best practices and developed strategies to improve program outcomes.

Director of Staffing

Staffmark
01.2000 - 10.2003
  • Designed, developed, and implemented successful recruitment process to fill more than 100 vacancies each year.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Customized wording of job profiles, social media techniques, and website subscriptions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Education

Bachelor Of Science - Psychology

Texas A&M University, College Station, TX
12.1999

Skills

  • Organizational development
  • Retention strategies
  • External communications
  • New hire orientation
  • Background checks
  • Compliance management
  • Employee relations
  • Workforce management
  • Resume screening
  • Candidate sourcing

Timeline

Director of Volunteer Services - Stonebriar Community Church
01.2004 - 07.2021
Director of Staffing - Staffmark
01.2000 - 10.2003
Texas A&M University - Bachelor Of Science, Psychology

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Heather Jessup