HEATHER JESTER
Chesapeake,VA
Summary
Customer service oriented professional with strong clerical and administrative skills and a solid understanding of the importance to accurate claims processing. Pay close attention to detail for accurate and compliant documentation and remain committed to ensuring optimal client outcomes.
Overview
9
9
years of professional experience
Work History
Office Manager
Dr. Elizabeth M. Boza Tax Assessor
11.2021 - Current
- Handled inbound and outbound calls, scheduled appointments, and verified insurance coverage.
- Managed office staff, delegated tasks, and conducted vision pre-tests.
- Worked with Eyefinity benefits, submitted claims, and handled billing and coding.
- Maintained confidentiality regarding private patient information.
Administrative Assistant / Secretary
Smith and Keene
01.2016 - 09.2021
- Answer inbound phones, field inquiries, make outbound calls, and exhibit top-notch customer service.
- Perform a variety of administrative tasks to help keep the office organized.
- Manage general administrative activities on course day-to-day operations of the office.
- Schedule installation dates and manage necessary permits and instructions.
- Navigate technicians and collect all information on needed equipment.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2022
Skills
- Well-organized, able to prioritize and meet deadlines without direct supervision
- Driven to succeed and a deadline-driven environment
- Electronic medical records (EMR), HIPAA Essentials and Healthcare Professional Certification
- Medical billing, accounts receivable, co-pay, deductibles, co-insurance, EOBs, posting payments
- Revenue cycle management, government (Medicare & Medicaid), third party payers
- Front office operations, insurance claim processing, scheduling, medical terminology
- Microsoft Office applications, Word, Excel, and PowerPoint, type 80 WPM
- Electronic software and systems, Allscripts Veradigm Practice Management Software
Timeline
Office Manager
Dr. Elizabeth M. Boza Tax Assessor
11.2021 - Current
Administrative Assistant / Secretary
Smith and Keene
01.2016 - 09.2021
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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