Heather Jiles
Creston,OH
Summary
Dynamic business owner with a proven track record at Good Scents Cleaning LLC, excelling in customer service and relationship building. Recognized for optimizing scheduling processes and enhancing customer satisfaction through personalized service and driven to achieve performance improvements while maintaining attention to detail and fostering strong client connections.
Hardworking and passionate job seeker with strong organizational skills seeking an entry-level member support representative position. Ready to help the team achieve company goals and encourage people with the love of Christ.
Overview
6
6
years of professional experience
Work History
Business Owner
Good Scents Cleaning LLC
03.2022 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Consulted with customers to assess needs and propose optimal solutions.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
- Established strong customer relationships through excellent communication and attentive service.
Residential House Cleaner
Cleaning Authority
09.2021 - 03.2022
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Waitress
Serenite Restaurant &Culinary Institute
07.2019 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales significantly by upselling higher-end products to customers.
Education
GED -
The Ohio State University
Marion, OH01-2035
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Scheduling
- Goal setting
- Performance improvements
- Process improvements
- Relationship building
Timeline
Business Owner
Good Scents Cleaning LLC
03.2022 - Current
Residential House Cleaner
Cleaning Authority
09.2021 - 03.2022
Waitress
Serenite Restaurant &Culinary Institute
07.2019 - 04.2021
GED -
The Ohio State University
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