Heather Johnson
Fall River,MA
Summary
Detail-oriented Phlebotomy Specialist with extensive lab experience and expertise in phlebotomy processing. Delivered effective leadership and enhanced interdepartmental coordination while ensuring compliance with internal and regulatory guidelines. Focused on specimen handling and patient care to uphold public safety.
Overview
23
23
years of professional experience
Work History
Float Phlebotomist
Quest Diagnostics
South Dartmouth, Massachusetts
11.2019 - Current
- Performed venipuncture and capillary collection for Quest Diagnostics patient service center.
- Verified patient identity and matched specimens with requisitions.
- Labeled, processed, and prepared specimens for laboratory testing.
- Coached staff to enhance communication and service skills, improving workplace standards.
- Supported employee development through feedback, practice, and instruction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction rates.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Received management acknowledgment for consistently delivering exceptional service to clients. for providing exceptional customer service.
Paramedical Examiner
Portamedic
Warwick, Rhode Island
08.2003 - 11.2019
- Conducted Portamedic insurance exams for life and disability applications.
- Recorded medical histories and reviewed applicant questionnaires for Portamedic cases.
- Measured blood pressure, pulse, and height for Portamedic client visits.
- Collected urine and blood specimens following Portamedic collection procedures.
- Performed EKG tests during Portamedic paramedical appointments.
- Verified identification and completed exam paperwork for Portamedic records.
- Explained exam steps and answered client questions during Portamedic visits.
- Maintained confidentiality and organized medical files for Portamedic operations.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Observed changes in patient's condition during examination process and reported any abnormal findings to physician immediately.
- Collected blood samples for laboratory analysis following standard procedures.
- Responded quickly to emergency situations using appropriate life-saving techniques.
- Performed physical examinations including taking vital signs, measuring height and weight, and visual acuity testing.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
Phlebotomist
Landmark Medical Center
Woonsocket, Rhode Island
03.2004 - 08.2014
- Performed venipuncture and capillary collection for Quest Diagnostics patient service center.
- Verified patient identity and matched specimens with requisitions.
- Labeled, processed, and prepared specimens for laboratory testing.
- Maintained specimen integrity using proper handling and transport procedures.
- Trained phlebotomy staff on specimen handling and patient identification standards.
- Coordinated specimen transport with clinical laboratory and nursing teams.
- Monitored collection room supply levels and ordered phlebotomy materials.
- Verified patient records and labels before blood draw procedures.
- Maintained infection control practices across laboratory collection areas.
- Resolved difficult draws using calm communication and careful technique.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Maintained a clean work environment by following infection control guidelines at all times.
- Trained new staff on proper collection techniques and safety protocols.
- Coordinated with other departments within the hospital and clinic setting as needed in order to complete tasks related to specimen collection.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Prepared and packaged specimens for courier transport.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Education
Maine Central Institute
Pittsfield, MESkills
- Specimen handling
- Pediatric phlebotomy
- Quality assurance
- HIPAA compliance
- Patient care
- Effective communication
- Team collaboration
- Employee training
- Attention to detail
- Problem solving
- Customer service
Timeline
Float Phlebotomist
Quest Diagnostics
11.2019 - Current
Phlebotomist
Landmark Medical Center
03.2004 - 08.2014
Paramedical Examiner
Portamedic
08.2003 - 11.2019
Maine Central Institute