Heather Johnson
Conway,SC
Summary
Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
Work History
Case Manager
South Carolina Autism Society
Conway, SC
11.2018 - Current
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual patients and coordinated responses ba on physician advice, insurance limitations and pr
- Collaborated with external agencies to meet educational and transitional needs of students.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed caseload of 62 DDSN waiver consumers to provide comprehensive, community-based care
Foster Care Social Worker
SC DSS
Conway, SC
06.2012 - 06.2018
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Provided transportation for children and parents to and from visits and court.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Completed home welfare checks to align with state and program guidelines.
- Achieved family goals for [Nof clients by providing referrals, resources and tools for assistance
Operator 1
Horry Telephone Cooperative
Conway , South Carolina
07.2008 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Elementary Education
Coastal Carolina University
Conway 12.2008
Skills
- Documentation proficiency
- Progress evaluations
- Needs assessment
- Treatment planning
- Case management
- Written and verbal communication
- Interdisciplinary collaboration
- Staff education and training
Timeline
Case Manager
South Carolina Autism Society
11.2018 - Current
Foster Care Social Worker
SC DSS
06.2012 - 06.2018
Operator 1
Horry Telephone Cooperative
07.2008 - 12.2011
Bachelor of Arts - Elementary Education
Coastal Carolina University
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