Overview
Work History
Education
Skills
Timeline
Generic

Heather Johnson

Kansas City,MO

Overview

26
26
years of professional experience

Work History

Manager

Metro Truck Painting
03.1996 - 04.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks in daily operation but main duties were painting frames and wheels of semi's and detailed interiors of cab.
  • Maintained professional, organized, and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired new employees.
  • Provided new employees with training and new hire documentation.
  • Communicated clearly with owners, employees and suppliers to keep everyone on same page and working toward established deadlines.
  • Developed and maintained relationships with customers and suppliers.
  • Opened and closed location.
  • Responsible for payroll and billing.

Johnson's Blasting

Self-employeed
01.2011 - 04.2015
  • Operated and serviced sandblaster equipment such as mobile compressor, pumps and hoses.
  • Performed sand blasting on industrial equipment such as construction equipment and semi frames and wheels.
  • Utilized required personnel protective equipment while using hydroblaster.
  • Adhered to OSHA and safety regulations preventing workplace accidents and enhancing safety.
  • Cleaned and accounted for tools after sandblasting to maintain proper function and prevent lost tools and equipment.
  • Developed sandblasting job logs detailing locations and dates of jobs.
  • Billing to customers.

Lawn and Garden Sales Associate

Home Quarters Warehouse
07.1994 - 03.1996
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted Department Manager in ordering plants.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

Flowers By Gleason
02.1989 - 06.1994
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and place orders for fresh flower arrangements.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance especially during holidays.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

High School Diploma -

Hickman Mills High School
Kansas City, MO
1988

Skills

  • Maintaining Clean Work Areas
  • Operational Safety
  • Team Leadership
  • Verbal and Written Communication
  • Job Assignments
  • Time Management
  • Issue and Conflict Resolution
  • Reading Comprehension
  • Heavy Machinery Operation
  • Safe Work Practices
  • Closing Procedures
  • Customer Care
  • Merchandise Assembly
  • Product Loading and Unloading
  • Verifying Inventory
  • Engaging with Diverse Customers

Timeline

Johnson's Blasting

Self-employeed
01.2011 - 04.2015

Manager

Metro Truck Painting
03.1996 - 04.2015

Lawn and Garden Sales Associate

Home Quarters Warehouse
07.1994 - 03.1996

Sales Associate

Flowers By Gleason
02.1989 - 06.1994

High School Diploma -

Hickman Mills High School

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Heather Johnson