Heather Johnson
Kansas City,MO
Overview
26
26
years of professional experience
Work History
Manager
Metro Truck Painting
03.1996 - 04.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks in daily operation but main duties were painting frames and wheels of semi's and detailed interiors of cab.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired new employees.
- Provided new employees with training and new hire documentation.
- Communicated clearly with owners, employees and suppliers to keep everyone on same page and working toward established deadlines.
- Developed and maintained relationships with customers and suppliers.
- Opened and closed location.
- Responsible for payroll and billing.
Johnson's Blasting
Self-employeed
01.2011 - 04.2015
- Operated and serviced sandblaster equipment such as mobile compressor, pumps and hoses.
- Performed sand blasting on industrial equipment such as construction equipment and semi frames and wheels.
- Utilized required personnel protective equipment while using hydroblaster.
- Adhered to OSHA and safety regulations preventing workplace accidents and enhancing safety.
- Cleaned and accounted for tools after sandblasting to maintain proper function and prevent lost tools and equipment.
- Developed sandblasting job logs detailing locations and dates of jobs.
- Billing to customers.
Lawn and Garden Sales Associate
Home Quarters Warehouse
07.1994 - 03.1996
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained walkways and paths throughout gardens for safe navigation.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted Department Manager in ordering plants.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Flowers By Gleason
02.1989 - 06.1994
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and place orders for fresh flower arrangements.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance especially during holidays.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
Hickman Mills High School
Kansas City, MO1988
Skills
- Maintaining Clean Work Areas
- Operational Safety
- Team Leadership
- Verbal and Written Communication
- Job Assignments
- Time Management
- Issue and Conflict Resolution
- Reading Comprehension
- Heavy Machinery Operation
- Safe Work Practices
- Closing Procedures
- Customer Care
- Merchandise Assembly
- Product Loading and Unloading
- Verifying Inventory
- Engaging with Diverse Customers
Timeline
Johnson's Blasting
Self-employeed
01.2011 - 04.2015
Manager
Metro Truck Painting
03.1996 - 04.2015
Lawn and Garden Sales Associate
Home Quarters Warehouse
07.1994 - 03.1996
Sales Associate
Flowers By Gleason
02.1989 - 06.1994
High School Diploma -
Hickman Mills High School