Summary
Overview
Work History
Education
Skills
Timeline
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Heather Johnson

Seneca,MO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Reception

Freeman Health System
01.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Players Club Rep/Digital Marketing Coordinator

Indigo Sky Casino
06.2011 - 07.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Costumer Service Rep

Contract Freighters Inc
09.2000 - 09.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Loveland High School
Loveland
1996

Skills

  • Bookkeeping
  • Data Entry
  • Scheduling
  • Appointment Scheduling
  • Staff Training
  • Customer Service
  • Phone and Email Etiquette

Timeline

Reception

Freeman Health System
01.2021 - Current

Players Club Rep/Digital Marketing Coordinator

Indigo Sky Casino
06.2011 - 07.2020

Costumer Service Rep

Contract Freighters Inc
09.2000 - 09.2010

High School Diploma -

Loveland High School

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Heather Johnson