Heather Johnson
Canton,GA
Summary
Devoted Animal Support Specialist II with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
8
8
years of professional experience
Work History
Animal Support Specialist II
Cherokee County Board of Commisioners
Canton, Georgia
08.2021 - Current
- Performed physical exams, administered vaccinations and euthanized animals as needed.
- Assisted with the collection of blood samples for laboratory testing.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Cleaned kennels, cages and exam rooms; sterilized instruments; took out trash; changed water bowls; transported animals within the facility.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Educated public about preventive healthcare measures such as proper nutrition, grooming techniques and parasite control methods.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Operations Manager for Unmanned Surveillance
CSS-Labs
Canton, GA
07.2023 - Current
- Conducted surveillance on individuals suspected of criminal activity.
- Gathered evidence through research and observation.
- Collected intelligence from public records and sources in the field.
- Analyzed data to identify patterns and trends related to investigations.
- Compiled detailed written reports of investigation findings for clients.
- Utilized specialized computer software programs to track leads and analyze data collected during investigations.
- Gathered proof of activities through video recordings.
- Produced timely and accurate reports about findings.
Sales Associate
Walmart
Canton, Georgia
08.2020 - 08.2021
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Catastrophe Claim Representative
CAG
Alpharetta, GA
10.2018 - 12.2018
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Reviewed and documented property damage reports to assess coverage eligibility.
- Negotiated with claimants on behalf of insurance companies to reach fair settlements.
- Developed estimates for repair or replacement costs of damaged property.
- Worked closely with adjusters, attorneys, engineers, contractors, and other parties involved in the claim process.
- Drafted detailed reports outlining findings from investigations and inspections.
- Advised clients on strategies for filing successful claims following a catastrophic event.
- Maintained records of all claim activity in accordance with company standards.
- Communicated effectively with internal staff members and external customers throughout the life cycle of each claim.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Organized information by using spreadsheets, databases or word processing applications.
Correctional Officer
FDOC
DeFuniak Springs, FL
05.2017 - 10.2018
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Instructed inmates on work detail and oversaw kitchen staff duties.
Crew Trainer
McDonald's
DeFuniak Springs, FL
03.2016 - 10.2018
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Recognized potential theft situations and alerted supervisor immediately.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12-2026
High School Diploma -
Vinemont High School
Vinemont, AL05-2013
Skills
- Customer Relationship Management
- Data Collection
- Helpdesk Operations
- Data Compiling
- Training and Coaching
- Support Services
Timeline
Operations Manager for Unmanned Surveillance
CSS-Labs
07.2023 - Current
Animal Support Specialist II
Cherokee County Board of Commisioners
08.2021 - Current
Sales Associate
Walmart
08.2020 - 08.2021
Catastrophe Claim Representative
CAG
10.2018 - 12.2018
Correctional Officer
FDOC
05.2017 - 10.2018
Crew Trainer
McDonald's
03.2016 - 10.2018
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Vinemont High School
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