Heather Johnson
Peoria,AZ
Summary
Dynamic leader with a proven track record at Valor Global, adept in staff development and performance coaching. Excelled in building high-performing teams and enhancing productivity through motivational abilities and customer focus. Achieved significant improvements in employee satisfaction and client retention, demonstrating exceptional performance appraisal and meeting facilitation skills.
Knowledgeable team manager with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
22
22
years of professional experience
Work History
Team Manager
Valor Global
12.2020 - Current
- Led employee relations through effective communication, coaching, training, and development managing up to 30 team members.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Office Manager
Peoria Unified School District
08.2015 - 03.2020
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Agent Manager
Bennett & Porter Insurance Service
12.2002 - 07.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed accounts to retain existing relationships and grow share of business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Skills
- Motivational Abilities
- Customer Focus
- Staff Development
- Performance Coaching
- Performance Appraisal
- Meeting facilitation
Accomplishments
- Managed team of up to 30 staff members
- Awarded the LOV award for exceeding expectations
- Top producer sales team award 5 consecutive years
Timeline
Team Manager
Valor Global
12.2020 - Current
Office Manager
Peoria Unified School District
08.2015 - 03.2020
Sales Agent Manager
Bennett & Porter Insurance Service
12.2002 - 07.2015
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