Heather Johnson
Sacramento,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
Applebees
11.2020 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Office Technician
Department of Social Services
01.2019 - 03.2020
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Custodian Supervisor
CALPIA
04.2018 - 01.2019
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
- Trained incarcerated individuals on custodial standards.
- Led team of incarcerated individuals in daily cleaning of medical facilities.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
Operations Specialist/Delivery Driver/ Shift Lead
Round Table Pizza, Inc
10.2015 - 03.2018
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Minneapolis High School
Minneapolis, KS05-2010
Skills
- Strong multitasking
- Customer service
- Clear and effective communication
- Team player attitude
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
Certification
ServSafe Food Handler certified
Timeline
Bartender/Server
Applebees
11.2020 - 08.2024
Office Technician
Department of Social Services
01.2019 - 03.2020
Custodian Supervisor
CALPIA
04.2018 - 01.2019
Operations Specialist/Delivery Driver/ Shift Lead
Round Table Pizza, Inc
10.2015 - 03.2018
ServSafe Food Handler certified
High School Diploma -
Minneapolis High School
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