Heather Johnson
Henrieville
Summary
Accomplished business leader with a proven track record at Tropic True Value, enhancing profitability through strategic marketing and operational excellence. Expert in customer relations and financial record management, demonstrated by significant improvements in client satisfaction and business growth. Skilled in both small business operations and medical billing systems, showcasing a versatile blend of hard and soft skills.
Overview
15
15
years of professional experience
Work History
Owner/Operator of a Hardware Store
Tropic True Value
12.2014 - 12.2024
- Increased business profitability by implementing strategic marketing initiatives and optimizing operational processes.
- Developed brand identity and enhanced customer engagement with targeted promotional campaigns.
- Improved operational efficiency, coordinating cross-functional teams to streamline processes.
- Managed financial planning and budgeting to achieve growth objectives.
- Enhanced client satisfaction by delivering personalized service and addressing unique needs.
- Strengthened business reputation through community involvement and local partnerships.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative and Billing
Garfield Memorial Hospital
09.2009 - 06.2014
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - Medical Terminology And Billing
Weber State University
Ogden, UTBookkeeping
National Association of Public Bookkeepers
OnlineSkills
- Business management
- Customer relations
- Small business operations
- Financial record management
- Purchase order management
- Invoicing and billing
- Medical billing systems
- Customer service
- Insurance knowledge
Timeline
Owner/Operator of a Hardware Store
Tropic True Value
12.2014 - 12.2024
Customer Service Representative and Billing
Garfield Memorial Hospital
09.2009 - 06.2014
No Degree - Medical Terminology And Billing
Weber State University
Bookkeeping
National Association of Public Bookkeepers
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