Heather Johnson
Carmel,CA
Summary
With a proven track record at Woody's at Del Mesa, I excel in multitasking and customer service, seamlessly blending strong organizational skills with a warm, engaging approach. My expertise in wine service and upselling, coupled with a knack for fostering repeat business through personalized guest experiences, significantly enhances dining satisfaction.
Overview
30
30
years of professional experience
Work History
Restaurant Hostess
Woody's at Del Mesa
08.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped set up , tear down, serve and clear tables as needed. For everyday needs and special events.
- Took tables as needed.
Hostess and Server
Double Tree / Peter B's Brewpub / Jack Monterey
01.1999 - 01.2001
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Courtesy and Bakery Clerk
Safeway
01.1996 - 01.1999
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped train new employees on proper packaging, arranging of product, product rotation, cleaning if equipment, cashier responsibilities and usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Reduced client complaints by implementing a more effective customer service strategy.
- Enhanced customer service based on feedback from guests.
Hostess and Table Busser
Maloney's
01.1995 - 01.1997
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reset and cleaned tables quickly to prepare for new customers.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
Education
High School Diploma -
North Monterey County High School
Castroville, CA06.1997
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Excellent Communication
- Professional Appearance
- Wine Service/Wine Pairing Knowledge
- Food and Beverage Upselling
- Menu Recommendations
- Workflow Coordination
- Organizational Skills
- Relationship Building
- Reliable and Responsible
- Warm and Friendly
Timeline
Restaurant Hostess
Woody's at Del Mesa
08.2024 - Current
Hostess and Server
Double Tree / Peter B's Brewpub / Jack Monterey
01.1999 - 01.2001
Courtesy and Bakery Clerk
Safeway
01.1996 - 01.1999
Hostess and Table Busser
Maloney's
01.1995 - 01.1997
High School Diploma -
North Monterey County High School
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