Heather Johnson
Spirit Lake,IA
Summary
Dynamic and Vibrant professional with extensive experience in office management. Proven ability to enhance customer service and streamline patient scheduling, while ensuring compliance with HIPAA regulations. Recognized for excellent communication skills and proficiency in insurance verification, contributing to a smooth operational flow.
Overview
23
23
years of professional experience
Work History
Pro Shop Attendant
Brooks Golf Club
Okoboji, Iowa
04.2019 - Current
- Greeting golfers, answering phones, booking tee times, and handling customer inquiries.
- Assisting with the sale of golf equipment, apparel, and other merchandise.
- Managing tee sheets for a 27-hole golf course, collecting green fees, assigning golf carts, and ensuring a smooth flow of play on the course.
- Keeping the pro shop clean, organized, and stocked with merchandise.
- Handling cash registers, preparing the shop for business, including opening and closing procedures.
Chiropractic Office Manager
Todd Miedema
Sheldon, IA
08.2012 - 05.2016
- Managed patient scheduling, verifying insurance coverage and collecting payments.
- Maintained accurate records of patient visits, billing information and medical histories.
- Processed insurance claims accurately to ensure reimbursement from insurance companies.
- Responsible for training and supervising front desk personnel.
- Organized patient files, ensuring all documents were up-to-date and properly filed away.
- Provided support with day-to-day administrative tasks such as filing paperwork, answering phones.
- Ensured compliance with HIPAA regulations by training staff on proper handling of confidential information.
- Ordered supplies necessary to maintain efficient operation of the office.
Dental Office Manager
M.J. Vander Berg DDS
Sheldon, IA
07.2002 - 05.2012
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Prepared monthly reports summarizing activity within the dental practice for review by Dr. Vander Berg.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Effectively handled cancellations and last-minute adjustments.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
Education
Certificate - Administrative Secretarial Program
Northwest Iowa Community College
Sheldon05-1996
Skills
- Excellent telephone and oral communication skills
- Responsible, dependable, and a self-starter
- Organized and efficient
- Office management software
- Patient scheduling
- Insurance verification
- Customer service
- Record management
Timeline
Pro Shop Attendant
Brooks Golf Club
04.2019 - Current
Chiropractic Office Manager
Todd Miedema
08.2012 - 05.2016
Dental Office Manager
M.J. Vander Berg DDS
07.2002 - 05.2012
Certificate - Administrative Secretarial Program
Northwest Iowa Community College
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