Heather Johnson-Smith
Scotland Memorial Hospital
Laurinburg,NC
1
Certification
20
years of professional experience
Detail-oriented Emergency Room Technician with expertise in EKG administration, vital sign monitoring, and blood draw techniques. Committed to delivering exceptional patient care and ensuring efficient healthcare documentation.
Work History
Emergency Room Technician
3 Years 5 Months- Administered EKG's, Urinalysis, and Pregnancy tests to aid in clinical decision-making.
- Conducted Flu and Covid testing for early detection of illnesses. Tracked vital signs to monitor patient's health status effectively. Draw blood samples for necessary laboratory examinations. Executed catheterization procedures, including in/out and foley types with precision. Aided patients in restroom usage for personal care support. Covered Secretary desk duties during lunch hours to sustain operational efficiency.
Cashier
9 Years 5 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained new cashiers on store policies, procedures, and best practices for efficiency.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Checkout Receptionist
3 Years 1 Month- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Operated multi-line phone system, directing calls to appropriate departments swiftly.
- Assisted in patient check-out processes, verifying insurance information and updating records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to medical staff by organizing files and maintaining confidentiality of sensitive information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Enteral Customer Service Respresentative
5 Months- Manages initial referral intake, oversees insurance benefits verification and demonstrates basic equipment relevant to Enteral patients.
Receptionist/ Promoted to Insurance Payment Poster
3 Years- Checked in all patients efficiently to ensure smooth workflow. Entered patient demographics into Mysis Tiger for accuracy keeping.
- Posted and applied insurance provider to patients accounts promptly.
- Balanced and reconciled EOB's to maintain accurate financial records. Retrieved lockbox insurance provider payments daily from bank for processing.
- Collected doctors' reports from NHRMC on a daily basis for a timely access.
Education
High School Diploma
Skills
EKG administration
vital sign monitoring
Blood draw techniques
Catheterization procedures
Medical testing
Patient care coordination
CPR
Appointment scheduling
Customer relations
Certification
- CNA - Certified Nursing Assistant
- NA11- Certified Nursing Assistant
Timeline
Emergency Room Technician
Scotland Memorial Hospital
08.2022 - 01.2026Read More
Cashier
Food Lion Grocery Store
02.2013 - 07.2022Read More
Checkout Receptionist
Scotland Memorial Hospital
11.2010 - 12.2013Read More
Enteral Customer Service Respresentative
Liberty Medical Service
09.2009 - 02.2010Read More
Receptionist/ Promoted to Insurance Payment Poster
Wilmington Cardiology
10.2005 - 10.2008Read More
Scotland High School
High School Diploma
Read More