Heather Jolley
Riverton,UT
Summary
More than 10 years' successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems the first time. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivates, and supervises customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional". Develop plan, conduct filings, and maintain/update accurate files.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
SYNERGY HomeCare
Salt Lake City, UT
01.2021 - Current
- Accurately measure and record vital signs
- Track and record blood sugar levels
- Courteously assisted patients with activities of daily living
- Support patients by properly lifting and ambulating individuals
- Quickly and effectively solve patient challenges.
Customer compliance
Strategic Staffing
West Jordan, UT
01.2006 - 01.2011
- Assisted with answering phones
- Bank deposits
- Order placing for new product
- Conducted monthly inventories
- Scheduled daily appointments for department.
Interlink Supply
Murray, UT
01.2007 - 01.2008
- Consistently met company expectations by pleasantly providing excellent communication
- Supplied up to date inventory for order placing
- Received recognition for 100% attendance
- Assisted customers with items to place for their order.
Education
Certified Nurse Assistant -
Salt Lake Community College
Salt Lake City, UT01.2009
Skills
- Patient Care
- Bathing Assistance
- Compassionate Care
- Vital signs monitoring
- Electronic Charting
- Direct Patient Care
- Recording vital signs
- Compassionate caregiver
- HIPAA Compliance
- Dressing assistance
- Supporting personal needs
- Reliable team player
- Geriatric Care
- Ambulation Assistance
- Bedside manner
- Adaptable
- Dementia and Alzheimer's knowledge
- Maintaining privacy
- Light Housekeeping
- Trustworthy companion
- Patient Assessments
- Companionship and emotional support
- Reliable transportation
- Meal Planning
- Safety Precautions
- Compassionate
- Healthcare ethics
- Inpatient Care
- End of life care
- Valid State driver's license
- Documenting
- Medical terminology knowledge
- Database Administration
- Collecting vital signs
- Certified in CPR/AED
- Empathy and Compassionate Care
- Certified Nursing Assistant (CNA)
- Patient Observation
- Attention to Detail
- Catheter Care
- Infection Control
- Bedsore Prevention
- Blood Sugar Monitoring
- CPR Certification
- Oral Hygiene
- Heartsaver CPR AED (CPR AED)
- Activities of Daily Living ADL Support
- Wound Care
Accomplishments
- Increased customer appreciation by accurately assisting patients with daily activities.
- Obtained proper record keeping for vital signs, intake and outputs, and blood sugar.
References
Furnished Upon Request
Certification
- CNA - Certified Nurse Assistant
- CPR
- BLS
Timeline
Certified Nurse Assistant
SYNERGY HomeCare
01.2021 - Current
Interlink Supply
01.2007 - 01.2008
Customer compliance
Strategic Staffing
01.2006 - 01.2011
Certified Nurse Assistant -
Salt Lake Community College