Heather Jones
Conroe,TX
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages service industry expertise to manage job functions. Excellent communicator with focus on results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Johnny B Dalton's
10.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Professional
Fun Town RV
08.2020 - 08.2022
- Learning sales, being educated about floor plans, customer needs and concerns in an RV, being able to effectively close deals, having a great record of 5 star reviews.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
Sole operator
Chesney's Country Fried Steak Mobile Food Trailer
01.2020 - 08.2020
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Maintained knowledge of food preparation to serve in compliance with state laws
Server/Bartender
Red Lion British Pub
07.2018 - 01.2020
- Started serving and was promoted within 5 months to day bartender; handled all beer, liquor and wine ordering; great rapport with customers and vendors/reps; direct relationship with owner.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Molly’s Pub
01.2017 - 05.2018
- 49 beers on tap, I gained vast knowledge in this industry regarding craft beer
- Faithful staff and regulars.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Restaurant Manager
Katz's Express
08.2016 - 08.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
Gloucester High School
Gloucester06.2001
Skills
- TABC Certified
- Continuous Improvements
- Analytical Thinking
- Effective Communication
Certification
Current TABC, Food Handlers and Food Manager certifications
Timeline
Bartender
Johnny B Dalton's
10.2020 - Current
Sales Professional
Fun Town RV
08.2020 - 08.2022
Sole operator
Chesney's Country Fried Steak Mobile Food Trailer
01.2020 - 08.2020
Server/Bartender
Red Lion British Pub
07.2018 - 01.2020
Bartender
Molly’s Pub
01.2017 - 05.2018
Restaurant Manager
Katz's Express
08.2016 - 08.2017
High School Diploma -
Gloucester High School
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