Heather Jones
Newton,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
26
26
years of professional experience
Work History
Waitstaff Manager
The Dinner Bell / The Southern Dime
02.2023 - 08.2023
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Liaised between servers and upper management to address issues and manage challenges.
Food Service Worker
Kirbyville CISD
08.2015 - 10.2017
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Legal Assistant
Reaud, Morgan, And Quinn Lawyers
08.2001 - 05.2002
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Diligently edited legal correspondence for grammar and spelling.
- Developed and maintained positive relationships with clients and colleagues.
Administrative Assistant
Double Eagle Transport LLC
05.1997 - 01.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Kirbyville High School
Kirbyville, TX05.1997
Skills
- Customer Satisfaction
- Customer Engagement
- Writing and Editing
- Reading Comprehension
- Grammar
- Customer Service
- Schedule Management
- Filing
- Office Management
- Appointment Booking
- Correspondence and Office Documents
- Answer Telephone Calls
- Customer and Client Relations
- Organization Skills
Timeline
Waitstaff Manager
The Dinner Bell / The Southern Dime
02.2023 - 08.2023
Food Service Worker
Kirbyville CISD
08.2015 - 10.2017
Legal Assistant
Reaud, Morgan, And Quinn Lawyers
08.2001 - 05.2002
Administrative Assistant
Double Eagle Transport LLC
05.1997 - 01.1999
High School Diploma -
Kirbyville High School
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