Heather Jones
Kansas City,Missouri
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
Work History
Office Manager
Mitchell R Hopkins D.D.S.
07.2014 - 06.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Office Manager
Pat Titterington D.D.S.
04.2003 - 06.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Dental Assistant
Dan StamosD.D.S.
08.1995 - 03.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Susan Carter-O'Shea D.D.S.
03.1989 - 08.1994
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 14 procedures daily.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
No Degree - Business Administration And Management
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Expense Reporting
- Compliance Monitoring
- Data Entry
- Customer Service
- Staff Management
- Workforce Management
- Operations Management
- Employee Supervision
- Billing
- Team Supervision
- Staff Hiring
- Inventory Control
- Administrative Support
- Office Management
- Report Preparation
- Organizational Skills
- Credit and Collections
- Workflow Planning
- Scheduling and Calendar Management
- Clear Oral/Written Communication
- Policy and Procedure Modification
- Financial Tracking
- Financial Accounting
- Customer Relations
- Excellent Multi-Tasking Ability
- Staff Training
- Scheduling
- Office Administration
- Training and Coaching
Timeline
Office Manager
Mitchell R Hopkins D.D.S.
07.2014 - 06.2023
Office Manager
Pat Titterington D.D.S.
04.2003 - 06.2014
Dental Assistant
Dan StamosD.D.S.
08.1995 - 03.2003
Dental Assistant
Susan Carter-O'Shea D.D.S.
03.1989 - 08.1994
No Degree - Business Administration And Management
Metropolitan Community College - Kansas City
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