Heather Jones
Fairfield,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Trihealth EAP Intake
TriHealth
Blue Ash, OH
07.2023 - 02.2024
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing inquiries.
- Streamlined intake process for improved efficiency, reducing call wait times.
- Provided empathetic support to customers in distress, fostering trust and loyalty.
- Answered 30 constant flow of customer calls with minimal wait times.
- Collaborated with team members to identify areas for process improvement, contributing to better customer experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dental Front Office Receptionist
Dr. Omar Almakky
Fairfield, OH
01.2022 - 01.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Answered phone calls and messages for 1physician 1 medical facility, scheduling appointments, and handling patient inquiries.
Dental Assistant/Dental Receptionist
DR. Andrew Dine
Fairfield
08.2020 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for 5 procedures daily.
- Prepared patient x-rays and images for dentist review.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Scheduled 4 appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
No Degree - Dental Assisting Certificate
Ross Medical Education Center
Cincinnati, OH04.2019
High School Diploma -
Dohn Community
Cincinnati, OH02.2018
Skills
- CONTACT
- Dental assisting dental assisting
- (April, 2020)
- ADDITIONAL SKILLS
- Dental assisting radiographer
- Certificate
- Office Management
- Medical Records Management
- Taking X-Rays
- Microsoft PowerPoint
- Active Listening
- Customer Service
- Multi-Line Phone Talent
- Microsoft Word
- Multitasking Abilities
- Calm Under Pressure
Timeline
Trihealth EAP Intake
TriHealth
07.2023 - 02.2024
Dental Front Office Receptionist
Dr. Omar Almakky
01.2022 - 01.2023
Dental Assistant/Dental Receptionist
DR. Andrew Dine
08.2020 - 01.2022
No Degree - Dental Assisting Certificate
Ross Medical Education Center
High School Diploma -
Dohn Community