Summary
Overview
Work History
Education
Skills
Timeline
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Heather Jones

Santa Rosa

Summary

Highly organized Administrative, Clerical and Animal Care Professional with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Postmore Kennels
07.2022 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Management of Facility from Dog Care to Customer Service

Cashier Lead

Grocery Outlet Bargain Market
04.2023 - 07.2023
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Streamlined checkout process by implementing new procedures to increase speed and efficiency.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
  • Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
  • Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Checked personal identifications during alcohol and tobacco sales.

Server/Caretaker

Springfield Place
11.2022 - 04.2023
  • Meal Prep for Client Based on Specialized diets and restrictions
  • Regular Check ins with clients, Tending to there needs and concerns
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service Associate/ Vet Technician

VIP Petcare
01.2022 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution..
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Preparing Vaccinations/Medications and Administer to Client's Pets, As well as prescription management
  • Animal Handling and Animal Restraint

Education

High School Diploma -

San Antonio High School
Petaluma, CA
05.2018

Skills

  • Cash Handling
  • Office Organization
  • Guest Relations
  • Customer Service
  • Office Administration
  • Spreadsheet tracking
  • File Management
  • Word Processing
  • Basic accounting
  • Bookkeeping
  • Appointment Scheduling
  • Filing
  • Complex Problem-Solving
  • Administrative Skills
  • Hospitality services
  • Scheduling
  • Adaptability and Flexibility
  • Effective Communication
  • Records Maintenance

Timeline

Cashier Lead

Grocery Outlet Bargain Market
04.2023 - 07.2023

Server/Caretaker

Springfield Place
11.2022 - 04.2023

Front Desk Receptionist

Postmore Kennels
07.2022 - 10.2023

Customer Service Associate/ Vet Technician

VIP Petcare
01.2022 - 07.2022

High School Diploma -

San Antonio High School

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Heather Jones