Heather Jones
Zebulon,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Administrative Support Assistant
Nc State University
Raleigh, NC
05.2024 - 08.2024
- Utilized problem-solving skills to resolve customer inquiries efficiently.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Processed incoming mail on a daily basis.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Assisted with special projects as requested by management team members.
- Greeted visitors in a professional manner; provided assistance as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Key Carrier/Administrative Coordinator
Marshalls
Raleigh, NC
03.2022 - 09.2023
- Greeted customers, provided assistance and answered inquiries.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
- Resolved customer issues in a professional manner.
- Stocked shelves with merchandise and kept store clean and organized.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Followed opening and closing procedures as outlined by the manager.
- Operated POS system to process payments from customers.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Signed for incoming shipments in manager's absence.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed good working relationships with store leadership and sales personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales floor to prevent product loss and item damage.
- Set up visually appealing promotional displays.
- Responded to safety and loss prevention incidents.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Softlines Supervisor (Asst. Store Manager)
Sears
Raleigh, NC
05.2021 - 10.2021
- Open and close store, Run the store as Manager on Duty, Interview, Hire and Train new team members, Assist the Store Manager with store operations, Create schedule for all employees weekly, Handle customer service complaints, Assign tasks and daily duties to all team members, Assist with Cash room and office duties as needed, Ensure receipts are processed in timely fashion, Make sure all departments are functioning efficiently and in accordance with company guidelines, Communicate clearly sales goals and any needed information to team members at daily ready meeting prior to store opening, Point of contact for various vendors
Softlines Lead
Sears Holdings Corporation
Raleigh, NC
02.2016 - 05.2021
- Assist cashiers with Customer satisfaction issues, Responsible for Ad sets and verification, Train and mentor associates, Ensure Floor resets are completed, Assign associates daily tasks and goals for performance, Responsible for opening and/or closing the store, Complete various office work required for opening and closing the store, Crossed trained in various departments, Lead the morning ready meetings to fire up, motivate and inform associates of daily sales goals and other metrics needed to reach store goals.
Merchandising and Customer Assistant
Sears Holdings Corporation
Raleigh, NC
05.2014 - 02.2016
- Assist members in locating items, Restock merchandise, Conduct Markdowns, Perform out of stock procedures, Perform Ad sets, Assist with Floor Resets
Cashier/Customer Service
Sears Holdings Corporation
Raleigh, NC
04.2013 - 05.2014
- Provided excellent customer service, Greeted members in a professional manner, Assisted members with credit inquiries and payments, Handled merchandise transactions from purchasing to returns
Studio Manager and Photographer
Sears Portrait Studio (CPI Corp)
Barboursville, WV
06.2000 - 04.2013
- Oversaw daily office operations for 4-10 staff members, Oversaw inventory and ordering of office supplies, Interviewed, hired and trained staff, Created employees weekly schedule, Scheduled customer appointments, Performed appointment confirmation calls, Assisted District Manager in performing photography quality checks in studios across the district, Photographed and sold portraits, Handled any customer service/satisfaction issues
Education
Master's in Marriage and Family Therapy -
Johnson University
Knoxville, TN05.2000
Bachelor's in Bible with specialty in Counseling -
Johnson University
Knoxville, TN05.1998
High school diploma -
Barboursville High School
Barboursville, WV06.1994
Skills
- Merchandising
- Interviewing
- Professional phone etiquette
- Excellent Communication skills
- Willing to Adapt as needed
- Strong Work Ethic
- Store Management Experience
- Retail Management
- Retail Sales
- Supervising Experience
- Management
- Assistant Manager Experience
- Customer Service
- Cashiering
- Scheduling
- Leadership
- Team Player
- Good Communication Skills
- Team Leadership Experience
- Computer Literate
- Multi-Tasking Strength
- Performance Monitoring
- Superior Work Ethic
- Merchandise Promotion and Display
- Retail Operations
- Staff Coaching and Training
- Problem Anticipation and Resolution
- Multitasking and Prioritizing
- Team Building and Motivation
- Willingness to Learn
- Employee Recognition Programs
- Service Oriented
- Basic Math Skills
- Cash Handling and Reconciliation
- Scheduling and Time-Tracking
- Mail handling
- Ordering Supplies
- G Suite
- Google Calendar
- Google Drive
Timeline
Administrative Support Assistant
Nc State University
05.2024 - 08.2024
Key Carrier/Administrative Coordinator
Marshalls
03.2022 - 09.2023
Softlines Supervisor (Asst. Store Manager)
Sears
05.2021 - 10.2021
Softlines Lead
Sears Holdings Corporation
02.2016 - 05.2021
Merchandising and Customer Assistant
Sears Holdings Corporation
05.2014 - 02.2016
Cashier/Customer Service
Sears Holdings Corporation
04.2013 - 05.2014
Studio Manager and Photographer
Sears Portrait Studio (CPI Corp)
06.2000 - 04.2013
Master's in Marriage and Family Therapy -
Johnson University
Bachelor's in Bible with specialty in Counseling -
Johnson University
High school diploma -
Barboursville High School
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