Heather Jones

Work History

Correctional Officer

New River Correctional Institution

01.2020 - 06.2020

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Conducted routine and emergency head counts.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Completed intake paperwork, fingerprints, and searches.
Observed behavior of residents individually and in groups.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
Supported reentry programs that prepared inmates for successful integration into society.

Human Services Workers II

Northeast Florida State Mental Hospital

02.2021 - 11.2021

Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Acted as mandatory reporter of abuse.
Described procedures, requirements, and benefits to clients and interested parties.
Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Monitored client progress through regular follow-up appointments, adjusting service plans as needed based on changing circumstances or goals.
Assisted clients in identifying resources and developing individualized service plans for optimal success.
Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.
Devised and implemented community-based programs to promote mental health awareness.
Implemented community outreach programs to promote mental health awareness.
Facilitated psychoeducational classes to help clients develop life skills.

Bakery Clerk

Walmart

03.2018 - 09.2018

Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Maintained tidy and organized work area to comply with cleanliness standards.
Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Inspected goods to establish accurate pricing and labeling.
Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Supported special events by preparing custom orders according to client specifications and time constraints.
Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Used utensils and equipment to portion, wrap and display bakery items.
Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
Measured and mixed ingredients accurately to assist in baking process.
Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
Streamlined baking schedule to meet peak customer times, ensuring availability of fresh products throughout day.
Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.

Property Preservation Manager

J & H Recovery LLC, Inc.

04.2012 - 12.2014

Ensured timely rent collection through proactive follow-ups and implementation of efficient payment systems.
Regularly reviewed market trends to ensure competitive rental pricing for each managed property.
Developed annual budgets for each managed property, aligning financial goals with owner expectations.
Oversaw a team of maintenance professionals, coordinating their efforts to ensure a well-maintained property portfolio.
Improved property conditions by conducting regular inspections and addressing maintenance issues promptly.
Identified cost savings opportunities in vendor contracts, negotiating better terms for property owners.
Leveraged technology tools to streamline daily operations, saving time while increasing overall efficiency in managing properties.
Increased overall property value through strategic capital improvements and attentive management practices.
Coordinated repair projects with contractors, ensuring completion within budget and on schedule.
Enhanced tenant satisfaction through timely resolution of concerns and effective communication with property owners.
Collaborated with legal professionals to resolve tenant disputes, minimizing potential liabilities for property owners.
Provided comprehensive training to newly hired staff members to uphold high standards of service excellence across all managed properties.
Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or lease violations.
Reduced vacancy rates by marketing available properties effectively, attracting high-quality tenants.
Maintained accurate records of all property transactions, including leases, rent payments, and maintenance expenses.
Advised property owners on best practices for maximizing income potential while maintaining positive tenant relations.
Implemented preventative maintenance programs to minimize property damage and extend the life of building systems.
Managed a diverse portfolio of residential and commercial properties, maintaining strong relationships with both owners and tenants.
Streamlined property management processes by implementing new software systems for tracking work orders and maintenance requests.
Tracked project costs and other financial metrics to maximize profitability.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Assisted in the acquisition process for new properties by providing expert analysis of potential investments'' viability.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Developed and implemented construction plans according to client specifications and expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
Prepared detailed project estimates and reports for management review.
Negotiated labor contracts with general contractors and subcontractors.
Scheduled utility service providers according to project timelines.
Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Collaborated with structural engineers to evaluate structural integrity of projects.
Implemented systems to improve process efficiency and reduce project duration.
Analyzed and evaluated construction bids to select most cost-effective contractors.
Obtained building and specialty permits from local jurisdictional agencies.
Used computer software to design construction plans and perform calculations.
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Led design and development of residential and commercial buildings.
Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.

Surgical Technologist

North Florida Regional Medical Center

05.2008 - 04.2012

Maintained high infection control standards.
Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
Maintained specialty equipment, implant, and instrumentation inventories.
Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
Contributed to successful operations by assembling and organizing surgical equipment with precision.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
Worked with vendors for speedy procurement of services and equipment.
Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Received recognition for excellent performance in assisting with emergency surgeries, resulting in positive patient outcomes.
Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
Contributed to positive patient experiences by offering empathetic support and clear communication before and after surgery.
Assisted in the development of updated policies and procedures for the surgical department, resulting in improved safety measures and overall efficiency.
Maintained up-to-date knowledge of surgical technology and techniques, ensuring best practices were applied in all procedures.
Optimized resource utilization, managing surgical inventory to prevent shortages and overstocking.
Contributed to team knowledge, sharing insights from recent advancements in surgical technology during team meetings.
Facilitated smooth operation of surgical procedures, preparing operating rooms with necessary equipment and supplies.
Supported surgical innovation by assisting in implementation of new surgical technology and methods.
Increased operational efficiency, sterilizing and organizing tools according to surgical team requirements.
Ensured sterility of operating rooms and surgical instruments, significantly reducing risk of post-operative infections.
Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
Reduced surgery times with efficient preparation of operating rooms and expedient assistance during surgeries.
Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
Supported patient recovery, providing post-operative care instructions and follow-up support to patients and families.
Ensured optimal patient care, closely monitoring patient vitals and conditions during surgery for immediate response.
Streamlined surgical processes, organizing instruments and supplies for easy accessibility during procedures.
Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
Facilitated successful surgeries, preparing patients for surgery through washing, shaving, and disinfecting incision sites.
Improved surgical team coordination, participating in briefings and debriefings to ensure clarity of roles and expectations.
Enhanced team preparedness, conducting equipment checks before surgeries to ensure functionality and availability.
Enhanced patient safety, conducting pre-operative and post-operative checks to ensure compliance with healthcare standards.
Enhanced team efficiency by maintaining meticulous inventory of surgical supplies and equipment.
Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
Positioned patients and set up drapes to create comfortable surgical environment for patients.
Transported patients to and from surgeries to promote timely operating room turnover.
Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Provided wound care post-operatively to promote healing and reduce risk of infections.
Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning Type procedures for optimal efficiency.

Surgical Technologist Student

North Florida Technology College

01.2006 - 08.2008

Contributed to hospital efficiency by promptly preparing operating rooms for subsequent surgeries.
Promoted a positive learning environment for fellow students by sharing knowledge and offering assistance when needed.
Optimized patient recovery process by providing thorough pre-operative education on expectations, risks, and post-operative care instructions.
Upheld strict adherence to infection control protocols, minimizing risk of post-surgical complications for patients.
Optimized surgical workflows by efficiently managing sterilization and turnover of surgical instruments and equipment.
Supported surgical innovation by assisting in implementation of new surgical techniques and technologies.
Enhanced patient recovery rates through diligent post-operative care and monitoring, identifying any signs of complications early.
Ensured sterility in operating room by meticulously preparing and organizing surgical instruments, contributing to safe surgical environment.
Improved teamwork among the surgical team by communicating effectively and anticipating the needs of other members.
Streamlined workflow in the operating room by accurately documenting procedures, supply usage, and pertinent patient information.
Increased surgeon satisfaction by anticipating surgical instrument needs, streamlining operation process.

Summary

Overview

Work History

Correctional Officer

Human Services Workers II

Bakery Clerk

Property Preservation Manager

Surgical Technologist

Surgical Technologist Student

Education

Certificate - Surgical Technology

Certified - Patient Care Assistant

Certificate - Basic Corrections

Skills

Timeline

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