Accomplished Assistant Manager with a proven track record at Dollar General Store, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in Retail Operations Management and fostering team motivation, I have successfully driven sales growth and reduced costs, demonstrating a strong ability to meet and exceed performance goals.
Hi, I’m
Heather Jones
Keavy ,KY
Summary
Overview
19
years of professional experience
Work History
Dollar General Store
Assistant Manager
05.2024 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Dollar General Store
Assistant Manager
02.2023 - 09.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Murphy Express
Assistant Manager
08.2005 - 04.2009
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Corbin Career Centers Corbin, KY
GED from N/A
University Overview
South Laurel High SchoolLondon, KY
N/A from N/A
05.2000
University Overview
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Marketing knowledge
- Sales Strategies
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Retail Operations Management
- Sales Growth
- Policy Enforcement
- Sales Reporting
- Cost Reduction
- Cost Control
Timeline
Assistant Manager
Dollar General Store
05.2024 - Current
Assistant Manager
Dollar General Store
02.2023 - 09.2023
Assistant Manager
Murphy Express
08.2005 - 04.2009
Corbin Career Centers
GED from N/A
South Laurel High School
N/A from N/A
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