Heather Jones
Fairbanks
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of high stress environment and training in life skills. Motivated to learn, grow and excel in high stress environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
Cabot Police Dept
01.2023 - 10.2024
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
- Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
- Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and overall customer satisfaction.
- Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
Fresh Department Specialist
Walmart
09.2020 - 12.2021
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Delivered key information on product features to help customers make educated purchasing decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Advised regarding delays and special circumstances.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Produced accurate Type documentation and organized resources to smoothly execute changes.
- Collaborated with vendors to orchestrate efficient shipments of Type products to more than Number weekly customers.
Nutrition and Health Personal Relations
Dr. Brian Yonks
08.2014 - 02.2016
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Promoted available resources and connected individuals with services.
- Partnered with agencies and organizations driving improvements in community health.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Assisted with development of improved seminars and training materials.
- Carried out day-day-day duties accurately and efficiently.
Warehouse Packer
Lance
03.2009 - 11.2010
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Stocker Associate
Walmart
04.2004 - 02.2007
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Took on customer service duties, contributing with teams of up to Number to achieve top ratings in satisfaction surveys.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained fitness in order to move merchandise efficiently and safely.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Plant City High School
Plant City, FL06.2002
Skills
- Strategy Planning
- Performance Goals
- Personnel Management
- Medical Terminology
- Department Operations
- Personnel Scheduling
- Department Management
- Sales Activities
- Call Transfers
- Professional Relationships
- Cost Control
- Business Development
- Department Development
- Administrative Procedures
- Customer Satisfaction
- Customer Inquiries
- Customer Care
- Departmental Support
- Customer Service and Assistance
- Operational Efficiency
- Brand Awareness
- Production Processes
- Inventory Control Processes
- Social Media Platforms
- Team Goals
- Customer Retention
- Training Programs
- Price Changes
- Outbound Calls
- Inventory Accuracy
- Preventive Maintenance
- End Cap Placement
- Visual Displays
Education
Plant City, FL
Contact
Cabot, AR 72023
Certification
CPR certified
ACIC certified
Timeline
Police Communications Dispatcher
Cabot Police Dept
01.2023 - 10.2024
Fresh Department Specialist
Walmart
09.2020 - 12.2021
Nutrition and Health Personal Relations
Dr. Brian Yonks
08.2014 - 02.2016
Warehouse Packer
Lance
03.2009 - 11.2010
Stocker Associate
Walmart
04.2004 - 02.2007
Plant City High School
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