Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Jones

Saint Augustine

Summary

Dynamic Human Resources Manager with a proven track record at Amazon, excelling in employee relations and benefits management. Skilled in compliance and payroll processing, I fostered a culture of engagement and retention through effective training and mentorship. Adept at problem-solving, I proactively addressed workforce trends to enhance team performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Human Resources Manager

Amazon
05.2021 - 02.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.

Quality Control Inspector

Amazon
10.2019 - 05.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Team Trainer

Target
01.2014 - 09.2019
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Built and maintained professional relationships with vendors and suppliers.

Education

Diploma -

Penn Foster Career School
Scranton, PA
06.2009

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Benefits and compensation management
  • Recruitment and hiring
  • Human resources operations
  • Payroll administration
  • Compliance
  • Employee retention
  • Training development
  • Talent management
  • Policy enforcement
  • Risk management
  • New employee orientation
  • Microsoft office and docusign
  • HR analytics
  • HR guidance
  • Post-hire check-ins
  • Employee support
  • Labor law compliance
  • Grievance handling and redressal
  • HR leadership
  • Problem-solving
  • Relationship building
  • Payroll processing
  • Confidential document control

Timeline

Human Resources Manager

Amazon
05.2021 - 02.2023

Quality Control Inspector

Amazon
10.2019 - 05.2021

Team Trainer

Target
01.2014 - 09.2019

Diploma -

Penn Foster Career School

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