Summary
Overview
Work History
Education
Skills
Timeline
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Heather Jones

Denham Springs,Louisiana

Summary

Results-driven professional with proven track record excelling in trauma-informed case management and strategic planning at Empower. Demonstrates leadership in coordinating community resources, improving operational efficiency, fostering relationships, ensuring compliance, delivering exceptional client support, and enhancing program outcomes. Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs. Consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Connect Coordinator

Empower 225
11.2024 - Current
  • Follow up on referrals.
  • Manage new client intake.
  • Complete a short assessment.
  • Create and update client files, ensuring records are maintained.
  • Input data into the charity tracker database.
  • Manage incoming and outgoing calls.
  • Conduct regular status meetings with team members to discuss updates and plan upcoming events.
  • Organize events, meetings, and travel arrangements for staff and clients.
  • Track budget expenses and provide regular updates to management.
  • Coordinate communications between team members and departments.
  • Implement process improvements to increase efficiency in departmental operations.
  • Develop relationships with vendors to negotiate contracts and manage partnerships.
  • Monitor inventory levels of office supplies and equipment needed for daily operations.
  • Create reports, presentations, and documents to support project goals.
  • Maintain detailed records of project progress and milestones achieved.
  • Improve staff performance through continuous monitoring and training updates.
  • Create and maintain office documentation and manuals.
  • Strengthen budget planning by contributing administrative expertise and operational knowledge.
  • Ensure confidentiality and privacy compliance for all case management activities.
  • Participate in professional development opportunities to enhance skills and knowledge.
  • Facilitate regular meetings with clients to review goals and progress.
  • Contribute insights and recommendations to organizational strategic planning efforts.
  • Collaborate with other service providers to ensure continuity of care for clients.
  • Participate in the intake process by collecting, organizing, and analyzing information about individuals.
  • Work with clients and families to provide education and facilitate connections with community services and resources.
  • Meet with clients to assess supportive service needs.
  • Adapt communication styles to work effectively with diverse populations.
  • Maintain accurate client records and documentation.
  • Provide crisis intervention as needed to ensure client safety.
  • Educate clients on available services, rights, and responsibilities.
  • Connect clients with community resources and programs.

Street Outreach Case Manager

Empower 225
11.2019 - 11.2024
  • Serve as the point of contact for runaway homeless youth.
  • Provide trauma-informed case management.
  • Develop community partnerships.
  • Handle data entry and reporting for HMIS, Coordinated Entry, and Charity Tracker.
  • Coordinate transportation services.
  • Manage the Drop-in Center.
  • Establish permanent connections for youth.
  • Manage community resources effectively.
  • Supervise support staff and interns assigned to case management duties.
  • Contribute insights and recommendations to organizational strategic planning efforts.
  • Participate in the intake process by collecting, organizing, and analyzing information about individuals.
  • Connect clients with community resources and programs.
  • Engage in professional development opportunities to enhance skills and knowledge.
  • Assist clients in navigating complex systems, including legal, medical, educational, and social services.
  • Meet with clients to assess their supportive service needs.
  • Ensure confidentiality and privacy compliance in all case management activities.
  • Maintain accurate client records and documentation.
  • Provide crisis intervention as needed to ensure client safety.
  • Successfully manage budgets, keeping expenses within target levels and avoiding overages.
  • Update program activities and targets based on the expected needs of the population served.
  • Deliver exceptional program support by recruiting, training, and overseeing a high-quality staff team.
  • Prepare and maintain budgets, personnel records, and training manuals.
  • Educate clients about available services, rights, and responsibilities.

Ministry Volunteer

HPC Denham Springs New Beginnings
06.2018 - 01.2023
  • Public speaking.
  • Kept operations efficient with expert administrative management of backend needs.
  • Setup/teardown.
  • Logistics/planning.
  • Women's ministry lead.
  • Worked closely with pastoral staff to identify areas where volunteer assistance was needed within the congregation.
  • Helped coordinate Sunday school classes, ensuring appropriate materials were available for teachers.
  • Greeted and welcomed visitors, providing information about the church and its programs.
  • Volunteered at the food pantry or clothing closet, assisting clients with their needs and maintaining inventory levels.
  • Provided childcare during services or special events, ensuring a safe environment for children.
  • Visited homebound members and provided companionship, prayer support, and encouragement.
  • Facilitated communication between various ministry groups by serving on the committee.
  • Led small group discussions or Bible studies as needed.
  • Prepared meals for church functions such as potlucks or fellowship dinners.
  • Maintained cleanliness of church facilities before and after events or services, including restrooms and common areas.
  • Provided biblical education, spiritual guidance, and moral support to community members.
  • Helped church members going through difficult times, offering spiritual counseling and coordinating community service referrals.

Administrative Assistant

Empower 225
10.2018 - 11.2019
  • Event planning.
  • Mass communication for staff volunteers and the community.
  • Resource management.
  • Coordinated appointments and schedules for executive staff members.
  • Collaborated with team members on projects to meet deadlines efficiently.
  • Conducted research on various topics as management requested.
  • Handled sensitive information with discretion while maintaining confidentiality protocols.
  • Maintained inventory of office supplies and placed orders.
  • Managed daily office operations and maintained an organized workspace.
  • Processed invoices and expense reports according to company policies.
  • Developed professional relationships with clients through consistent communication and collaboration.
  • Delivered a range of basic and advanced clerical support for daily and special project needs.
  • Offered a professional first impression to visitors and callers and gave knowledgeable assistance.
  • Maintained accurate, updated accounts with new transactions and reconciliations.
  • Compiled records, materials, and forms needed to handle different requests.
  • Supported meetings by setting up spaces and taking detailed notes.
  • Located requested information for different topics by conducting physical or digital searches.
  • Ordered, dispensed, and organized office supplies for team use.
  • Organized and updated file systems, keeping records easily retrievable.

Education

Charity Tracker -

04.2025

HMIS -

04.2025

TBRI -

04.2025

LGBTQIA -

04.2025

Trauma Informed Care -

04.2025

Mandated Reporter -

04.2025

Leadership 101 -

04.2025

Healing Place Night School -

01.2018

A. D. Banker & Company Insurance -

01.2017

Bob Brooks School of Real Estate and Insurance -

01.2015

Skills

  • Effective communication skills
  • Team leadership
  • Trauma-informed approach
  • Collaborative team development
  • Event organization
  • Effective listening
  • Reliable team member
  • Consistent
  • Critical Thinking
  • Mandated Reporting
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • MS office
  • Discretion and confidentiality
  • Document management
  • Recordkeeping
  • Strategic planning
  • Meeting coordination

Timeline

Connect Coordinator

Empower 225
11.2024 - Current

Street Outreach Case Manager

Empower 225
11.2019 - 11.2024

Administrative Assistant

Empower 225
10.2018 - 11.2019

Ministry Volunteer

HPC Denham Springs New Beginnings
06.2018 - 01.2023

HMIS -

TBRI -

LGBTQIA -

Trauma Informed Care -

Mandated Reporter -

Leadership 101 -

Healing Place Night School -

A. D. Banker & Company Insurance -

Bob Brooks School of Real Estate and Insurance -

Charity Tracker -

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Heather Jones