Heather jones
fairfield,Ohio
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chemical Dependency Counselor
FullCircle Recovery Services
fairfield, Ohio
12.2024 - Current
- Facilitated group therapy sessions to promote peer support and recovery strategies.
- Developed personalized treatment plans based on client assessments and goals.
- Provided counseling services for individuals with chemical dependency issues in group and one-on-one settings.
- Participated in weekly team meetings to discuss current cases and develop new treatment methods.
Patient Service Representative
Brightview recovery services
Cincinnati, Ohio
04.2024 - 11.2024
- Referred patients to appropriate professionals and services.
- Handled insurance verification and clarified coverage details for patients.
- Verified insurance information, collected payments, and scheduled appointments.
- Performed administrative duties such as filing, faxing, photocopying.
TriHealth Eap intake
TriHealth
Blue Ash, Ohio
07.2023 - 02.2024
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Dental Front Office Receptionist
Dr. Omar Almakkly
Fairfield, OH
01.2022 - 01.2023
- Greeted patients warmly and ensured a welcoming office environment.
- Scheduled appointments using electronic health record systems efficiently.
- Assisted patients with completing necessary forms before their appointments.
- Processed insurance claims and verified patient eligibility promptly.
Dental Assistant/Dental Receptionist
Dr. Andrew Dine
Fairfield, OH
08.2020 - 01.2022
- Assisted with patient intake and medical history documentation.
- Prepared treatment rooms and sterilized dental instruments efficiently.
- Managed appointment scheduling and patient follow-up communications effectively.
- Managed patient records and scheduled appointments efficiently.
Education
Bachelor of Science - Substances Abuse
University of Cincinnati
Cincinnati, OH09-2029
High School Diploma -
Dohn Community High School
Cincinnati, OH02-2018
Skills
- Group therapy facilitation
- Client assessment
- Treatment planning
- Active listening
- Crisis intervention
- Customer service
- Boundary setting
Certification
CDCA 192688 05-23-2027
Timeline
Chemical Dependency Counselor
FullCircle Recovery Services
12.2024 - Current
Patient Service Representative
Brightview recovery services
04.2024 - 11.2024
TriHealth Eap intake
TriHealth
07.2023 - 02.2024
Dental Front Office Receptionist
Dr. Omar Almakkly
01.2022 - 01.2023
Dental Assistant/Dental Receptionist
Dr. Andrew Dine
08.2020 - 01.2022
Bachelor of Science - Substances Abuse
University of Cincinnati
High School Diploma -
Dohn Community High School